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Customer Support Associate

0 years

0 Lacs

India

Posted:1 week ago| Platform:

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Skills Required

support strategy communication erp manufacturing testing reporting management analysis data training

Work Mode

On-site

Job Type

Full Time

Job Description

As a part of the expansion strategy, we at eDominer are looking for some prospective candidates who can help us in expanding our business. Currently, we are having a opening at our Kolkata office location. Responsibilities: - Communicate with potential clients, utilizing strong communication and convincing skills. - Collaborate with the ERP core team, internal implementing and support team, and technical developers. - Map customer requirements to the capabilities of the ERP system. - Possess strong knowledge of ERP implementation in the manufacturing industry, including functional testing, hyper support, reporting, project management, and end-user training. - Understand the business processes of customers and implement them in the software. - Conduct GAP Analysis and document findings. - Organize and conduct project meetings, providing regular progress updates to all stakeholders. - Implement and support ERP modules across all departments. - Configure client data into the system based on client requirements. - Train clients on the ERP system. - Plan and develop reporting solutions based on client requirements. - Verify, correct, and validate master data. - Suggest business process changes and solutions to accommodate the ERP system. - Educate users on best practices for working with the system. - Conduct user training and assist with upgrades. Qualifications : - Bachelor's degree in Commerce Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹10,000.00 - ₹15,000.00 per month Shift: Day shift Fixed shift Work Location: In person

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