Position: MIS Analyst Operations: Management Information Systems / Data Entry Work Shift: Night Hours (IST) Work Location: Vikhroli (West), Mumbai Role Type: Full Time Position Reports to: Manager; Assistant Manager Brief: We are looking for a skilled MIS Analyst as part of our Team who can coordinate with Quality Assurance, Clients, Vendors and Operations departments on a daily basis to prepare and process various files, process orders, update dashboards and publish reports as needed by the organization on a timely basis. Data Analysis, Ability to comprehend & present reports in a structured manner, Ability to explain reports with due references very well. Must have a very good understanding of various MS Excel Formulas, Charts, Diagrams, etc. and should be able to demonstrate the same. Responsibilities: Responsible for verifying customer information from various tools and resources used within the organization to always ensure customer-data accuracy and correct data management. Submit and process leads, orders in large volumes within the target timelines and deadlines using the tools and systems provided by the organization. Update files, reports and publish the same as required on a timely basis and within the deadlines. To prepare & publish Performance reports on a timely basis as required To prepare & publish detailed Analysis related reports on a timely basis as required To automate & ease MIS processes for the organization using key MIS skills Active involvement into continuous research, data analysis & problem solving to enhance production related performance Academic Requirement: HSC or Bachelor’s degree in any stream (except Masters, Medical and Engineering) Call Center, MIS, Data-entry related certifications are a plus Experience Requirement: Minimum of 1 year experience as MIS Executive/Analyst for any BPO/KPO – International or Domestic Voice process (Preferably Sales/Collections) – but fulfilling the above-mentioned job responsibilities. Skill Requirement: Knowledge of MS Office suite with proficiency in MS Excel preferred Good interpersonal, verbal and written communication skills Positive and patient approach to work with problems/issues Ability to multitask and remain calm under pressure, especially during high order volumes Ability to exhibit a very polite, courteous and professional approach at all times Weekly Offs: 2 per week
Position: Human Resources Leader Operations: HR Generalist – End-to-End Human Resources Management Work Shift: Daytime IST (flexible) Work Location: Vikhroli (West), Mumbai Role Type: Full Time Position Reports to: Founder Brief: We are looking for a highly capable and experienced Human Resources Leader who can independently handle all key HR functions for a growing startup with a current team of up to 25 employees. This is a full-stack HR role involving recruitment, onboarding, induction, payroll coordination, documentation, background verification, and employee engagement. As the sole HR professional at Interactis, you will be expected to work independently, take ownership, drive innovation and build strong HR systems and processes, and even add more members to the HR team as we scale. Responsibilities: Recruitment & Staffing Understand current and future hiring needs. Source candidates through job portals, referrals, consultants and social networks. Conduct resume screening, telephonic interviews, and coordinate further rounds. Issue offer letters, employment contracts, and collect necessary documents. Onboarding & Induction Complete all pre-joining formalities and initiate background verification checks. Maintain employee master data and HR records. Conduct new hire orientation and facilitate smooth induction into the organization. HR Operations & Compliance Maintain up-to-date employee files and documentation. Track attendance, leave, and overtime manually or via HRMS. Ensure legal and statutory compliance (PF, ESIC, Shops & Establishment, etc.). Issue confirmation, experience, and other HR letters. Payroll & Compensation Coordinate monthly payroll inputs (attendance, leaves, deductions, bonuses). Liaise with accounts/finance teams or payroll vendors for timely salary disbursement. Ensure accuracy and confidentiality in all payroll processes. Employee Engagement & Grievance Handling Act as the first point of contact for employee queries and concerns. Support employee engagement activities and team-building initiatives. Maintain workplace discipline and resolve employee grievances professionally with documentation.
Brief: We are looking for a skilled outbound telesales representative with experience in making cold calls to connect with new leads or potential prospects to acquaint them with our client products and services and help sell the same in order to add value to potential customers, our clients, and for the organization. Additionally, outbound sales representatives are responsible for meeting daily, weekly, monthly, or annual key performance indicators (KPIs) as will be elaborated during the training process. An outbound Client Solutions Advisor has a simple goal: engage the prospect, understand the prospect, identify their needs, position the new solution well, add value to the prospects, and help convert and close them into potential sales. Responsibilities: · Place outbound calls to raw leads, and/or potential prospects. · Communicate, engage with and explain about the product and services offered. · Convert raw leads, and/or potential prospects into interested customers and close as sales. · Follow the “script”. Identify customers’ needs, clarify information and provide solutions and/or alternatives · Use of a very natural flair to provide prospects and customers with information about the products and services without sounding “robotic” or “rehearsed”. · Demonstrate an aptitude for sales, be able to handle all queries, customer concerns and always “close”. · Quickly address customer concerns and questions and overcome potential roadblocks in the sales conversation. Seize opportunities to upsell products when they arise. · Apply and be able to establish a positive rapport during all customer interactions, regardless of the outcome of the call. · Be patient and understanding in all customer interactions. Communicate effectively and professionally in all forms of communication with customers and with everyone in the organization as well. · Follow up with potential customers in a timely manner if necessary. · Meet Productivity Goals and any other Targets as set by the organization from time to time. · Manage sensitive customer data in a very careful manner ensuring complete adherence to the organization’s data protection and compliance rules at all times. Multi-task frequently by updating records in a system while conversing with customers. · Maintain complete adherence to all policies and procedures set by the organization. Academic Requirement: · HSC or Diploma or Bachelor's degree in any stream (No Masters, Medical, Engineering grads) · Call Centre related certifications are a plus Experience Requirement: · Familiarity with use of any Dialer, CRM systems and practices Other Requirement: · Complete understanding of how to use a computer including basic MS office operational know-how such as word, excel, emails, etc. · Minimum typing speed of between 40 and 60 words per minute. · Ability to multi-task and remain calm under pressure, especially during peak hours, set priorities and manage time effectively. · Good to Great communication skills that make it easy to transition between outbound and any inbound calls. · Strong verbal communication skills, including active listening skills. · Customer focus and adaptability to different personality types. · Good interpersonal, customer service, verbal and written communication skills. · Positive and patient approach to work with problems/issues. · Must always have a polite, courteous and professional approach with customers and everyone else in the organization.
Company Description Interactis is a fast-growing call center and customer engagement services firm based in Mumbai, delivering inbound and outbound solutions for global clients. We specialize in lead generation, call transfers, appointment setting, sales, and customer support - combining advanced AI-driven technology with the empathy and skill of trained professionals. Our vision is simple: to make every conversation matter. By blending smart systems with human expertise, we help startups scale quickly and enterprises optimize costs while maintaining quality and compliance. At Interactis, we believe our people are our greatest strength. We foster a culture of collaboration, continuous learning, and growth - empowering every team member to contribute to meaningful client outcomes. If youre looking to build your career in a dynamic, technology-enabled, and people-first environment, Interactis is the place to be. Role Description This is a full-time on-site role for a Senior Human Resources Recruiter at Interactis LLP located in Mumbai. The Senior Human Resources Recruiter will be responsible for sourcing, recruiting, screening, and interviewing candidates for various positions. The role involves collaborating with hiring managers to understand their staffing needs, creating job postings, conducting initial phone screens, scheduling interviews, and managing the candidate experience throughout the recruitment process. Additionally, the role may require developing and maintaining recruitment metrics and reports, as well as participating in employment events, positioning the company as an employer of choice. Qualifications Experience in sourcing, recruiting, and interviewing candidates Familiarity with job posting and applicant tracking systems Strong understanding of employment laws and regulations Excellent communication and interpersonal skills Ability to work collaboratively with hiring managers and other stakeholders Strong organizational skills and attention to detail Proficiency in using recruitment software and tools Bachelor&aposs degree in Human Resources, Business Administration, or a related field Experience in the BPO, KPO, services industry is mandatory Weekly Offs: 2 per week Salary: INR 30,000 50,000 per month, subject to communication skills and work experience Quarterly Bonus / Performance Incentives: Provided, as applicable Interactis, LLP is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, or on the basis of disability or any other reasons whatsoever. Show more Show less
Company Description Interactis is a fast-growing call center and customer engagement services firm based in Mumbai, delivering inbound and outbound solutions for global clients. We specialize in lead generation, call transfers, appointment setting, sales, and customer support - combining advanced AI-driven technology with the empathy and skill of trained professionals. Our vision is simple: to make every conversation matter. By blending smart systems with human expertise, we help startups scale quickly and enterprises optimize costs while maintaining quality and compliance. At Interactis, we believe our people are our greatest strength. We foster a culture of collaboration, continuous learning, and growth - empowering every team member to contribute to meaningful client outcomes. If you’re looking to build your career in a dynamic, technology-enabled, and people-first environment, Interactis is the place to be. Role Description This is a full-time on-site role for a Senior Human Resources Recruiter at Interactis LLP located in Mumbai. The Senior Human Resources Recruiter will be responsible for sourcing, recruiting, screening, and interviewing candidates for various positions. The role involves collaborating with hiring managers to understand their staffing needs, creating job postings, conducting initial phone screens, scheduling interviews, and managing the candidate experience throughout the recruitment process. Additionally, the role may require developing and maintaining recruitment metrics and reports, as well as participating in employment events, positioning the company as an employer of choice. Qualifications Experience in sourcing, recruiting, and interviewing candidates Familiarity with job posting and applicant tracking systems Strong understanding of employment laws and regulations Excellent communication and interpersonal skills Ability to work collaboratively with hiring managers and other stakeholders Strong organizational skills and attention to detail Proficiency in using recruitment software and tools Bachelor's degree in Human Resources, Business Administration, or a related field Experience in the BPO, KPO, services industry is mandatory Weekly Offs: 2 per week Salary: INR 30,000 – 50,000 per month, subject to communication skills and work experience Quarterly Bonus / Performance Incentives: Provided, as applicable Interactis, LLP is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, or on the basis of disability or any other reasons whatsoever.