Company Description Woodrock Infotech Private Limited specializes in providing top-notch consulting services to help companies scale their tech teams, marketing, and customer service expertise. We believe in your success and invest in the training of our employees to elevate your business. Our team is committed to helping your company grow by wearing multiple hats and delivering excellent results. Role Description This is a full-time on-site role for a Customer Care Executive located in Kolkata. The Customer Care Executive will handle day-to-day responsibilities such as addressing customer inquiries, ensuring customer satisfaction, providing exceptional customer service, and supporting the sales team. The role involves managing communication channels and resolving any customer issues efficiently. Qualifications Skills in Customer Support, Customer Satisfaction, and Customer Service Excellent Communication skills Sales experience and skills Strong problem-solving abilities and a customer-centric approach Ability to work well in a team and collaborate effectively Experience in the tech or consulting industry is a plus Bachelor's degree in Business, Marketing, Communications, or a related field is preferred Show more Show less

Job Title: Team Leader – BPO Location: Dehradun, Uttarakhand Experience Required: Minimum 1 year as a Team Leader in a BPO environment Employment Type: Full-time Shift: Rotational shifts (including night shifts, if applicable) Job Summary: We are looking for a dynamic and results-driven Team Leader to manage a team of customer service/technical support agents in our BPO centre located in Dehradun. The ideal candidate should have prior experience in handling a team in a BPO setting, with strong people management and communication skills. Key Responsibilities:  Manage day-to-day operations of a team (10-15 associates) to ensure KPIs and SLAs are met.  Monitor agent performance, provide feedback, coaching, and support for performance improvement.  Handle escalations and ensure prompt resolution of customer issues.  Prepare and analyse daily/weekly/monthly reports and take corrective actions as needed.  Conduct regular team meetings, one-on-ones, and performance reviews.  Ensure adherence to company policies, processes, and procedures  Collaborate with other departments to resolve issues impacting team performance.  Motivate the team to achieve targets while maintaining a positive work environment. Required Skills and Qualifications:  Minimum 1 year of experience as a Team Leader in a BPO setup.  Strong leadership, coaching, and people management skills.  Excellent communication skills – verbal and written.  Ability to work under pressure and meet deadlines.  Good understanding of BPO metrics like AHT, CSAT, FCR, Quality Score, etc.  Proficient in MS Office tools (Excel, Word, PowerPoint).  Flexible with shifts and work schedule. Preferred Qualifications:  Graduate in any discipline.  Experience in handling voice/international/domestic processes (as applicable).  Exposure to performance management tools and workforce planning. Show more Show less

Woodrock Infotech is Conducting Walk in Interview for following: Role: Customer Support Associate (CSA) Job Location: Mysuru Hiring immediate joiners 🎯 Mode of Work: *Work from Office* - Training and Job both. Job Profile – Have to handle customer queries. Criteria – Candidates should be fluent in English, Tamil / Kannada languages and good with Typing speed also. Minimum 12th pass or any graduate candidates can apply. ⏰ Work Timing: Rotational (9 Hrs of Work) / Part time is also available 🎁 Salary: • Upto 14k in hand ✅ Week off- Any 1-day week off (Rotational) Location details for Walk In interview: 1269, 1st phase, Vijayanagar 4th Stage, Vijayanagar, Mysuru, Karnataka 570032 Interview Timings: 10am-6pm

Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure efficient and effective operations. Job Description • Managing a team of 15 to 25 associates • Responsible for AHT, attrition, shrinkage, and Csat management • Conduct Monthly Business Reviews, Daily Quarterly Business Reviews & Weekly Business Reviews to track performance. • Managing the day-to-day activities of the team. • Motivating the team to achieve organizational goals. • Developing and implementing a timeline to achieve targets. • Conducting training of team members to maximize their potential. • Conducting quarterly performance reviews. • Contributing to the growth of the company through a successful team. • Creating a pleasant working environment that inspires the team. • Responsible for driving process-related KPIs • Work Module – Work from Office Candidate Profile • Minimum 12 pass with 2 years of relevant experience preferred • Highly motivated individual with skills to develop and coach team members to achieve performance expectations • Work well under pressure and follow through on items to completion • Strong communication skills, both written and verbal • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable • Ability to mentor, coach and provide direction to a team of employees • Willingness to work in a flexible schedule. Fitway Enclave, DN Block 12, DN Block, Sec-5,Kol- 91 • Looking for immediate joiners Salary- Best in the industry Interested candidates contact Kathakali@ 9836272131 or share CV to kathakali.rahman@woodrockgroup.in

Woodrock Infotech is Conducting Walk in Interview for following: Role: Telesales Executive / Job Location: Kolkata Hiring immediate joiners 🎯 Mode of Work: *Work from Office* - Training and Job both. Job Profile – Have to handle customer queries. Criteria – Candidates should be fluent in English & Hindi languages and good with Typing speed also. Min 1 yr sales experience into any field is mandatory. Minimum 12th pass or any graduate candidates can apply. ⏰ Work Timing: Any 9hrs between 9am-9pm 🎁 Salary: • Upto 17k in hand ✅ Week off- Any 1-day week off (Rotational) Location details for Walk In interview: Fitway Enclave, DN Block 12, DN Block, Sec-5,Kol- 91 Interview Timings: 10am-6pm

Role: Customer Support Associate (CSA) Job Location: Kolkata Hiring immediate joiners 🎯 Mode of Work: *Work from Office* - Training and Job both. Job Profile – Have to handle customer queries. Criteria – Candidates should be fluent in English & Hindi languages and good with Typing speed also. Minimum 12th pass or any graduate candidates can apply. ⏰ Work Timing: Rotational (9 Hrs of Work) 🎁 Salary: • Upto 17k in hand ✅ Week off- Any 1-day week off (Rotational) Location details for Walk In interview: Fitway Enclave, DN Block 12, DN Block, Sec-5,Kol- 91 Interview Timings: 10am-6pm

Woodrock Infotech is Conducting Walk in Interview for following: Role: Customer Support Associate (CSA) Job Location: Lucknow Hiring immediate joiners 🎯 Mode of Work: *Work from Office* - Training and Job both. Job Profile – Have to handle customer queries. Criteria – Candidates should be fluent in English & Hindi languages and good with Typing speed also. Minimum 12th pass or any graduate candidates can apply. ⏰ Work Timing: Rotational (9 Hrs of Work) / Part time is also available 🎁 Salary: • Upto 14k in hand ✅ Week off- Any 1-day week off (Rotational) Location details for Walk In interview: Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010 Interview Timings: 10am-6pm

Company Description Woodrock Infotech Private Limited is a BPO company specializing in helping companies scale their Tech team, marketing, and customer service expertise. We are dedicated to helping businesses grow by providing excellent consulting services tailored to their specific needs and goals. Role Description This is a full-time on-site Customer Care Executive role located in Mysore. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, handling customer service inquiries, communicating effectively with customers, and driving sales opportunities. Qualifications Customer Support, Customer Satisfaction, and Customer Service skills Strong Communication skills Excellent interpersonal and problem-solving abilities Ability to work in a fast-paced environment Experience in a customer-facing role is a plus Immediate joiners are preferred..!! Show more Show less

Job Title: Customer Care Representative (Voice & Chat Process) Location: Dehradun Job Type: Full-time, Onsite Timing: Rotational Shift About Company: Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations. We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our voice and chat support process. Key Responsibilities: - Handle incoming customer queries via voice and chat channels. -Provide accurate, valid, and complete information by using the right tools and methods. -Resolve customer issues promptly, ensuring a positive customer experience. - Escalate complex issues to the appropriate department when necessary. -Maintain records of customer interactions and follow-up as needed. - Adhere to company policies and procedures during all customer interactions. Requirements: -Minimum qualification: 12th pass; graduates are preferred. - Excellent verbal and written communication skills in English. - Basic computer knowledge and typing skills. - Ability to remain calm and courteous under pressure Show more Show less

Job Title: Quality Analyst – BPO Experience: Min. 1 year in BPO Typing Speed: 30+ WPM Shift: 9 hours, flexible Key Tasks: Monitor calls/chats Share feedback & reports Ensure quality standards Location: LUCKNOW Gomti Nagar Salary: UPTO 20 K IN HAND Apply now!

Position Overview Woodcock Infotech is looking for a highly motivated individual who is passionate about customer service and communication to join our team as a Work-from-Home Customer Care Executive. This remote position allows you to work from the comfort of your own home to assist our clients. Role & Responsibilities: 1) Respond in a professional and timely manner to various customer inquiries, concerns, and complaints through channels such as phone or email and ensure customer satisfaction by providing accurate and helpful information, troubleshooting issues, and resolving problems. 2)Engage with customers and understand their needs by utilizing excellent communication skills. 3)Effectively collaborate with internal cross-functional teams, like Sales, Technical Support, and Operations, to address customer issues and provide seamless service. Share customer feedback, insights, and suggestions for improvement with relevant departments. Remote Work Setup: Maintain a professional and distraction-free workspace at home with a reliable internet connection, 6-8GB RAM, power back up and suitable equipment and necessary software tools to perform daily tasks efficiently. Candidate Qualifications: • Minimum 12 pass • Previous experience in customer service or a related field is preferred. • Strong communication skills, both written and verbal. • Empathy, patience, and the ability to remain calm under pressure. • Flexible schedule to accommodate customer service needs, including evenings, weekends, and holidays. • Familiarity with remote work tools and technology, such as video conferencing and collaboration platforms. ⏰ Work Timing: Rotational (9 Hrs of Work) 🎁 Salary: • Upto 22k in hand ✅ Week off- Any 1-day week off (Rotational) Office Address : Fitway Enclave, DN Block 12, DN Block, Sec-5,Kol- 91 Interview Timings: 10am-7pm

Role: Customer Support Associate (CSA) Job Location: Kolkata Hiring immediate joiners 🎯 Mode of Work: *Work from Office* - Training and Job both. Job Profile – Have to handle customer queries. Criteria – Candidates should be fluent in English & Hindi languages and good with Typing speed also. Minimum 12th pass or any graduate candidates can apply. ⏰ Work Timing: Rotational (9 Hrs of Work) / Part time is also available 🎁 Salary: • Upto 16k in hand for FT & 7K in hand for PT / Salary no bar for eligible candidates. ✅ Week off- Any 1-day week off (Rotational) Location details - Doon IT Park, Govind Vihar

Woodrock Infotech is Conducting Walk in Interview for following: Role: Customer Support Associate (CSA) Job Location: Kolkata Hiring immediate joiners 🎯 Mode of Work: *Work from Office* - Training and Job both. Job Profile – Have to handle customer queries. Criteria – Candidates should be fluent in Arabic, English & Hindi languages and good with Typing speed also. Minimum 12th pass or any graduate candidates can apply. ⏰ Work Timing: Rotational (9 Hrs of Work) 🎁 Salary: • Upto 18k in hand ✅ Week off- Any 1-day week off (Rotational) Location details for Walk In interview: Fitway Enclave, DN Block 12, DN Block, Sec-5,Kol- 91 Interview Timings: 10am-6pm

Role: Customer Support Associate (CSA) Job Location: Kolkata Hiring immediate joiners 🎯 Mode of Work: *Work from Office* - Training and Job both. Job Profile – Have to handle customer queries. Criteria – Candidates should be fluent in English & Hindi languages and good with Typing speed also. Minimum 12th pass or any graduate candidates can apply. ⏰ Work Timing: Rotational (9 Hrs of Work) / Part time is also available 🎁 Salary: • Upto 20k in hand ✅ Week off- Any 1-day week off (Rotational) Location details for Walk In interview: Fitway Enclave, DN Block 12, DN Block, Sec-5,Kol- 91 Interview Timings: 10am-7pm

Role: Customer Support Associate (CSA) Job Location: Kolkata Hiring immediate joiners 🎯 Mode of Work: *Work from Office* - Training and Job both. Job Profile – Have to handle customer queries. NO TARGETS Criteria – Candidates should be fluent in English, Hindi languages and well in Typing speed also. Minimum 12th pass or any graduate candidates can apply. ⏰ Work Timing: Rotational (9 Hrs of Work) 🎁 Salary: Upto 14k ✅ Week off- Any 1-day week off (Rotational) Location details: Vijaynagar, Mysuru. Interview Timings: 10am-7pm

Key Responsibilities of an MIS Executive: • Collect, analyze, and interpret HR data from various sources, including HRIS, payroll systems, and employee surveys. • Generate regular HR reports and dashboards to provide insights into key HR metrics such as turnover rates, recruitment effectiveness, and employee engagement. • Develop and maintain HR data models and databases to ensure data accuracy, integrity, and security. • Identify trends and patterns in HR data and provide recommendations to improve HR policies, processes, and initiatives. • Collaborate with HR teams to understand reporting requirements and develop customized reports to meet their needs. • Conducting ad-hoc data analysis and reporting requests from HR leadership and other stakeholders. • Assist in the implementation and integration of new HRIS platforms and software applications. • Provide training and support to HR staff on HRIS usage, data entry, and report generation. • Stay updated on industry best practices and emerging trends in HR data management, analytics, and technology. • Ensure compliance with data privacy regulations and company policies when handling HR data. Job Requirements: An ideal candidate for the MIS Executive jobs in Kolkata needs to possess the following attributes: • The minimum educational qualification required is a graduate or equivalent • Minimum four years of relevant experience • Proficiency in HRIS systems such as [Specify HRIS], Microsoft Excel, Access, and other data analysis tools. • Strong analytical and problem-solving skills with the ability to translate data into actionable insights. • Excellent attention to detail and data collection, analysis, and reporting accuracy. • Effective communication and interpersonal skills to collaborate with HR teams and stakeholders. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Knowledge of HR processes, regulations, and best practices. • Experience with data visualization tools and dashboard creation is a plus. • Certification in HR analytics or related fields is desirable. Work Details: • Work Mode: On-site (Work from Office) • Shift Timings: Rotational shifts (any 9-hour shift within a 24-hour window, as per process requirements) • Weekly Off: One rotational day off between Monday and Friday Salary: Up to 20k in hand Interview Details: Venue: Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010 Interview Timings: 10 AM – 5 PM Interested candidates please share your CV to kathakali.rahman@woodrockgroup.in

Position Overview Woodcock Infotech is looking for a highly motivated individual who is passionate about customer service and communication to join our team as a Work-from-Home Customer Care Executive. This remote position allows you to work from the comfort of your own home to assist our clients. Role & Responsibilities: 1) Respond in a professional and timely manner to various customer inquiries, concerns, and complaints through channels such as phone or email and ensure customer satisfaction by providing accurate and helpful information, troubleshooting issues, and resolving problems. 2)Engage with customers and understand their needs by utilizing excellent communication skills. 3)Effectively collaborate with internal cross-functional teams, like Sales, Technical Support, and Operations, to address customer issues and provide seamless service. Share customer feedback, insights, and suggestions for improvement with relevant departments. Remote Work Setup: Maintain a professional and distraction-free workspace at home with a reliable internet connection, 6-8GB RAM, power back up and suitable equipment and necessary software tools to perform daily tasks efficiently. Candidate Qualifications: • Minimum 12 pass • Previous experience in customer service or a related field is preferred. • Strong English, Kannada & Tamil communication skills. Both verbal & written. • Empathy, patience, and the ability to remain calm under pressure. • Flexible schedule to accommodate customer service needs, including evenings, weekends, and holidays. • Familiarity with remote work tools and technology, such as video conferencing and collaboration platforms. ⏰ Work Timing: Rotational (9 Hrs of Work) 🎁 Salary: • Upto 13k in hand ✅ Week off- Any 1-day week off (Rotational) Office Address : Fitway Enclave, DN Block 12, DN Block, Sec-5,Kol- 91 Interview Timings: 10am-7pm

Role: Customer Support Associate (CSA) Job Location: Kolkata Hiring immediate joiners 🎯 Mode of Work: *Work from Office* - Training and Job both. Job Profile – Have to handle customer queries. Criteria – Candidates should be fluent in English & Hindi languages and good with Typing speed also. Minimum 12th pass or any graduate candidates can apply. ⏰ Work Timing: Rotational (9 Hrs of Work) / Part time is also available 🎁 Salary: • Upto 14k in hand for FT & 7K in hand for PT / Salary no bar for eligible candidates. ✅ Week off- Any 1-day week off (Rotational) Location details for Walk In interview: Gate 4, 8th floor, 18, Rabindra Sarani, Terita Bazar, Poddar Court, Gate, Kolkata, West Bengal 700001 Interview Timings: 10am-6pm

Job Title: Sales Executive (12-Hour Shifts) Job Summary: The Sales Executive, working in 12-hour shifts at our office, plays a crucial role in driving sales and achieving revenue targets. This position involves engaging with potential clients, promoting products or services, and closing deals within the designated territory. The ideal candidate should be energetic, persuasive, and possess excellent communication skills to effectively convey the value proposition to customers. Key Responsibilities: Conduct outbound sales activities to generate leads and identify potential customers. Build and maintain strong relationships with clients through regular communication and follow-ups. Utilize various sales techniques to present products or services to customers and address their inquiries or concerns. Negotiate pricing and terms of sale to reach mutually beneficial agreements. Achieve individual and team sales targets within the specified time frame. Keep accurate records of sales activities, customer interactions, and transactions using CRM software. Collaborate with the sales team to develop strategies for increasing market share and maximizing sales opportunities. Stay updated on industry trends, market conditions, and competitor activities to adjust sales tactics accordingly. Participate in sales meetings, training sessions, and workshops to enhance product knowledge and sales skills. Adhere to company policies, procedures, and ethical standards in all sales activities. Qualifications and Skills: High school diploma or equivalent; Bachelor's degree in Business Administration or related field preferred. Proven experience in sales or customer service roles, preferably in a similar industry. Excellent communication, negotiation, and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Proficiency in using CRM software and other sales tools. Flexibility to work 12-hour shifts, including evenings and weekends, as needed. Positive attitude, resilience, and a passion for achieving sales targets. This job description is designed to outline the primary duties, qualifications, and requirements for the Sales Executive position. However, responsibilities may evolve over time to meet the changing needs of the business.

Role: Customer Support Associate (CSA) Job Location: Dehradun Hiring immediate joiners 🎯 Mode of Work: *Work from Office* - Training and Job both. Job Profile – Have to handle customer queries. Criteria – Candidates should be fluent in English & Hindi languages and good with Typing speed also. Minimum 12th pass or any graduate can apply. ⏰ Work Timing: Day shift (9 Hrs of Work) / Rotational week Off 🎁 Salary: • Upto 24k in hand ✅ Week off- Any 1-day week off (Rotational) Location details for Walk In interview: Plot no. 41 IT Park Sahastradhara road, Dehradun Interview Timings: 10am-6pm