Job Title: Customer Care Representative (Voice & Chat Process) Location: Dehradun Job Type: Full-time, Onsite Timing: Rotational Shift About Company: Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations. We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our voice and chat support process. Key Responsibilities: - Handle incoming customer queries via voice and chat channels. -Provide accurate, valid, and complete information by using the right tools and methods. -Resolve customer issues promptly, ensuring a positive customer experience. - Escalate complex issues to the appropriate department when necessary. -Maintain records of customer interactions and follow-up as needed. - Adhere to company policies and procedures during all customer interactions. Requirements: -Minimum qualification: 12th pass; graduates are preferred. - Excellent verbal and written communication skills in English. - Basic computer knowledge and typing skills. - Ability to remain calm and courteous under pressure Show more Show less

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