Team Leader - Operations

Job Description

Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure efficient and effective operations. Job Description • Managing a team of 15 to 25 associates • Responsible for AHT, attrition, shrinkage, and Csat management • Conduct Monthly Business Reviews, Daily Quarterly Business Reviews & Weekly Business Reviews to track performance. • Managing the day-to-day activities of the team. • Motivating the team to achieve organizational goals. • Developing and implementing a timeline to achieve targets. • Conducting training of team members to maximize their potential. • Conducting quarterly performance reviews. • Contributing to the growth of the company through a successful team. • Creating a pleasant working environment that inspires the team. • Responsible for driving process-related KPIs • Work Module – Work from Office Candidate Profile • Minimum 12 pass with 2 years of relevant experience preferred • Highly motivated individual with skills to develop and coach team members to achieve performance expectations • Work well under pressure and follow through on items to completion • Strong communication skills, both written and verbal • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable • Ability to mentor, coach and provide direction to a team of employees • Willingness to work in a flexible schedule. Fitway Enclave, DN Block 12, DN Block, Sec-5,Kol- 91 • Looking for immediate joiners Salary- Best in the industry Interested candidates contact Kathakali@ 9836272131 or share CV to kathakali.rahman@woodrockgroup.in