Customer Support Associate

A Customer Support Associate serves as the frontline representative of the company in providing excellent customer service. This role is responsible for addressing customer inquiries, resolving complaints, assisting with product or service information, and ensuring customer satisfaction across multiple communication channels such as phone, email, chat, or social media. The ideal candidate is empathetic, patient, possesses strong communication skills, and demonstrates a proactive problem-solving approach.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
• Assist customers with product/service information, troubleshooting, and order processing.
• Handle customer complaints and provide effective solutions or escalate when necessary.
• Document interactions, transactions, and actions clearly and update customer records in CRM systems.
• Monitor and maintain customer satisfaction through follow-ups and feedback collection.
• Collaborate with sales, technical, and other internal teams to resolve complex issues.
• Stay updated on product knowledge, company policies, and procedures to provide accurate information.
• Identify recurring customer issues and communicate insights for process improvement.
• Meet daily targets related to call quality, resolution rate, and customer satisfaction scores.
• Maintain compliance with data security, privacy policies, and communication protocols.

Qualifications and Skills

• Associate or bachelor’s degree preferred.
• 1–3 years of experience in customer service, support roles, or call center environments.
• Proficiency in using customer relationship management (CRM) systems and helpdesk software.
• Comfortable with multitasking and managing multiple customer interactions simultaneously.
• Basic familiarity with MS Office or equivalent productivity software.
• Excellent verbal and written communication skills.
• Active listening and empathy to understand and address customer needs.
• Patience and composure in high-pressure or difficult situations.
• Strong problem-solving abilities and quick thinking.
• Attention to detail and effective time management.
• Ability to work independently as well as part of a team.
• Adaptability to new tools, processes, and changes in a fast-paced environment.
• Multilingual skills are a plus depending on customer base.

Job Types: Full-time, Permanent

Pay: ₹14,086.00 - ₹20,006.94 per month

Benefits:

• Cell phone reimbursement

Work Location: In person