Designation: Customer Success Manager
TranZact is a team of young enthusiasts with a common goal of making companies much more efficient by helping them grow their businesses and revolutionising the way businesses interact with each other.
We build a cloud-based business platform where manufacturers & traders can network with each other and discover trusted buyers and suppliers on the network. Our team consists of generalist engineers who work on building modern websites (SPA & Isomorphic), mobile apps for Android & iOS, REST APIs and servers, internal tools, and infrastructure for all our users.
About Team :
Founders :
TranZact was started by 3 guys and we have built an awesome team along the way :
- Sharad Sen Sharma (Product) - IIT KGP (2010), IIMA (2015), ex - Barclays, McKinsey
- Ritesh Kumar (Business) - IIT KGP (2011), ex - Everstone, Ambit
- Rohan Sen Sharma (Technology) - BITS Pilani (2013), ex - Oracle, Cubito
Responsibilities:
- Understand the business, product & customer journey and how customer activation plays a major role in the overall growth model
- 1:1 Video Calls with Customers
- Analytical mindset and a data driven approach to boost customer activation
- Working on onboarding new customers and getting an in-depth understanding of their needs in order to align our product offerings with their goals
- Track and identify accounts which are at a churn risk and have a proactive approach to mitigate that
- Be a product advocate and have an in depth understanding of all the features and how they could solve the customer needs - push value over features
- Proactively engage with the customers and establish relationships for better product feedback and industry understanding
- Exposure to subscription- and renewal-based business processes, upselling, or cross-selling
- Customer bucketing / segmentation to understand behavioural traits
- Ability to Empathize and to strategically problem solve with large customers to drive usage
- Day to day track of inflow, activation & conversion, maintain daily, weekly & monthly detailed analysis and reports
- Collaborate with internal teams like support, creative, marketing, product, tech and more, to drive growth.
Requirements:
- 2+ years of experience in a Customer Success Manager or sales-related role.
- Tools Expertise: Experience on tools like Tableau, Google Analytics, Clevertap, Pendo, Totango, Mixpanel or their equivalent
- Strong with basics, quick learner & good with numbers
- Excellent verbal and written communication skills
- Experience with SQL & Advanced Excel
- Experience working hands-on with large-scale data sets
- Experience of working in a fast-growing unstructured startup environment
What happens after I apply :
- Quick phone call to learn about your experience and why you want to work at Tranzact.
- Interview rounds with the founders and technical team.
- There might be optional rounds customized to your experience.
- We aim to close the end-to-end process within 3 days of giving you a phone call.
Why TranZact :
- Be a part of the journey to take a Series A startup to IPO
- Build world class products that will have an impact on the lives of millions
- Work with a world-class, industry-leading team of engineers, product guys and growth
- Learn from Great mentors and industry leaders. We have an agreement with our Angel Investors that
they will help us build & grow our product & company. If required, our team members can work from
their office to learn from them.
- Competitive salary and attractive ESOPs
Think youve got what it takes? If yes, go ahead and apply, We cant wait to meet you. We also
recommend you to follow us on LinkedIn where you can stay up-to-date with future opportunities at TranZact. You can also follow us on Facebook, Instagram & Twitter for all TranZact related updates!
