Customer Success Specialist

Key Responsibilities in the role:

Customer Project Management

Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.

Completing the Discovery phase.

Coordinating with the customers and the internal teams to complete the project in a timely manner

Creating Project Plans and sending regular reports to the customers

Customer Service

Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support

Ensuring we provide solution within an optimal time frame

Logging all activities against the customer account/cases

Ensuring service is paid for

Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future

Creating/Modifying Crystal reports

Training

Planning, packaging and delivering trainings for customers remotely or onsite

Get the customer acclimatised with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server)

Preparing presentations and videos for the complex options

Training First Level Support

Management

Regular daily/weekly reports to the management

Data Projects

Analyze and create Project specifications

Data Setup based on specifications.

Code/Release Testing and quality assurance

Maintain standards compliance

Experience

Qualification: B.Tech or B.E in Computer Science with basic computer knowledge and strong skills in MS Excel and SQL, preferably in software

Location

Soft Skills

Analytical, design and troubleshooting

Research and analysis

Excellent communication and interpersonal skills

Ability to accomplish assigned tasks with minimal supervision

Job Type: