Customer Success Specialist | Supply Chain Domain

Position Overview

As Customer Success Specialist for Supply Chain Domain, you will play a critical role in driving customer insight analyses, deepening product adoption, and building lasting strategic relationships within our Enterprise customer segment. Youll work hands-on with some of our largest and most strategic accounts, leading them through their Value Realization journey while collaborating cross-functionally across Sales, Implementation, Product, and Support teams.

Key Responsibilities :

• Support strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
• Support customers as their first point of contact and support business outcomes, product adoption, customer satisfaction, and measurable success.
• Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools
• Drive supplier research, build up industry vertical knowledge and structure risk hypotheses for detail supply chain analyses
• Conduct analysis in excel and/or other analytical tools, prepare client-ready PowerPoint presentations
• Support partnering with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
• Travel as needed to client locations for business reviews, analysis, and relationship-building.
• Be available and responsive in the event of any critical customer needs or emergencies.

Requirements :

• Applicable 1-2 years experience in management consulting, customer success, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
• Prefer to have some experience working with Enterprise-level customers and managing complex client relationships.
• Depth in problem solving, supply chain analysis, and strategic planning.
• Basic to intermediate Excel skills in data cleaning & management, pivot table analysis and PowerPoint building and formating
• Strong written, verbal and interpersonal communication skills.
• Ability to translate customer goals and business strategies into actionable success plans with little oversight.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field; advanced degree is a plus.
• Passion for helping customers succeed and proactive interest in continuously improving the customer experience.

Location :

Work from Office (Koregaon Park)

Shift Timings :

Rotational Shift (Possibility of working in Night Shift)