Responsibilities: Day to day engaging with the stakeholders of the company and understanding business requirements Presenting project status to managers, relevant stakeholders on weekly basis End to end project management/product development & deployments Understand the business goals & process, work on functional and non-functional requirements Work on scoping, preparing wireframes, use cases, FTC & BRD Working with partners for the launch of new product or upgrade of existing products Work on UAT testing and review QA / UAT functional test cases Sharing every month priority list of calls to relevant Internal stakeholders & IT team Investigating issues, working on production issues End to end tracking of projects / CR / blockers Working on QC data as and when shared and share reports at agreed frequency System enhancements & developments (Opus, Maximus, other portals, website, Apps) Resolution of system issues / bugs across all processes MIS for all the processes for weekly/daily TAT, deficiency, productivity Process quality / accuracy for BRD preparation and FTCs Requirements: 2+ years experience as Business Analyst in Property Insurance line of business Solid understanding of the insurance industry, including regulations, products, and processes Strong analytical skills to interpret requirements and propose effective solutions Good communication skills are a must. Education: Bachelors Degree, computer science or related field Location Work from office (Viman Nagar, Pune)

Position Overview : We are seeking a skilled and motivated Support Engineer to join our support team. In this role, you will serve as a critical link between customers and engineering, providing high-quality technical assistance, troubleshooting complex issues, and ensuring timely resolution of problems. The ideal candidate has a strong technical background, excellent communication skills, and a customer-first mindset. Responsibilities: Provide first- and second-line technical support for our products and services. Diagnose, troubleshoot, and provide possible solutions for software, and network-related issues. Act as a liaison between customers and internal teams, including product and engineering. Document customer interactions and technical issues in the companys ticketing system. Document issue resolution steps and known issues in the knowledge base. Reproduce customer-reported issues and escalate bugs or feature requests when necessary. Prioritize tasks effectively to meet SLAs and deadlines. Work closely with team members to share insights and best practices. Escalate complex technical issues to the appropriate team and follow up to ensure resolution. Requirements: Bachelors degree in computer science, Information Technology, Engineering, or equivalent experience. 2+ years of experience in a technical support, IT, or systems engineering role. Strong understanding of operating systems (Windows, Linux, macOS) and networking concepts. Experience with ticketing systems (Zendesk, Jira). Excellent problem-solving and communication skills. Customer-focused attitude with the ability to handle high-pressure situations. Accommodate working hours to support American and European customer base. Desirable Skills: Experience supporting SaaS or cloud-based platforms (e.g. AWS). Familiarity with scripting languages (Javascript, Python). Experience supporting AI tools/systems that use LLMs via APIs with prompts and RAG. Knowledge of APIs, PostgreSQL databases, and log analysis tools. ITIL or other relevant certifications. Experience: 2+ Years Relevant and Focussed experience Education: Bachelors degree in computer science, Information Technology, Engineering, or equivalent experience. Location: Work from office (Koregaon Park, Pune) Work Timings: Rotational Shift Workdays/shifts can be modified at the Managers discretion

Required Skills : Collaborate with the development and QA teams to understand project requirements and Design and script automated tests to check the functionality of : Web and mobile applications, APIs and backend/ database testing, Install testing protocols, and Provides effective test automation solutions for the Product. Design, develop, and maintain automated test scripts using automation tools. Execute automated test suites and analyse results to identify and report defects. Ensure scalability, reusability, and maintainability of automated test scripts. Troubleshooting automation sotiware and finalizing system procedures Keeping updated with the latest industry developments Researching issues in sotiware through testing Work in an Agile world to develop automation with quick turnaround times. Provide Daily & Weekly Testing status report. Ready to work in shifts. Responsibilities : Hands-on experience in automation with Selenium and Postman or SoapUI or Jmeter is required. Hands-on experience of SQL is required. Experience with CI/ CD pipelines is preferred. Familiarity with JIRA is preferred. Knowledge of performance testing is preferred. Good analytical skills and logical reasoning Proficiency in Java programming languages with good conceptual understanding . Excellent problem-solving skills Have attention to detail and be a quick learner, be able to adapt and deliver across different technology stacks. Experience : 2+ Years Education : BE/ BTECH/MCA/MSC Computers preferred Location : Your home location should be Pune (Maharashtra, India) City limits (Strictly) Work from office (Viman Nagar ,Pune)

Position Overview As Customer Success Specialist for Supply Chain Domain, you will play a critical role in driving customer insight analyses, deepening product adoption, and building lasting strategic relationships within our Enterprise customer segment. Youll work hands-on with some of our largest and most strategic accounts, leading them through their Value Realization journey while collaborating cross-functionally across Sales, Implementation, Product, and Support teams. Key Responsibilities : Support strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts. Support customers as their first point of contact and support business outcomes, product adoption, customer satisfaction, and measurable success. Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools Drive supplier research, build up industry vertical knowledge and structure risk hypotheses for detail supply chain analyses Conduct analysis in excel and/or other analytical tools, prepare client-ready PowerPoint presentations Support partnering with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement. Travel as needed to client locations for business reviews, analysis, and relationship-building. Be available and responsive in the event of any critical customer needs or emergencies. Requirements : Applicable 1-2 years experience in management consulting, customer success, ideally in B2B SaaS or supply chain, procurement, or transportation solutions. Prefer to have some experience working with Enterprise-level customers and managing complex client relationships. Depth in problem solving, supply chain analysis, and strategic planning. Basic to intermediate Excel skills in data cleaning & management, pivot table analysis and PowerPoint building and formating Strong written, verbal and interpersonal communication skills. Ability to translate customer goals and business strategies into actionable success plans with little oversight. Bachelor's degree in Business Administration, Supply Chain Management, or a related field; advanced degree is a plus. Passion for helping customers succeed and proactive interest in continuously improving the customer experience. Location : Work from Office (Koregaon Park) Shift Timings : Rotational Shift (Possibility of working in Night Shift)