Customer Success Specialist | Supply Chain Domain fluid.live

2.0 - 4.0 years

0 Lacs

Pune

Work from Office

Position Overview As Customer Success Specialist for Supply Chain Domain, you will play a critical role in driving customer insight analyses, deepening product adoption, and building lasting strategic relationships within our Enterprise customer segment. Youll work hands-on with some of our largest and most strategic accounts, leading them through their Value Realization journey while collaborating cross-functionally across Sales, Implementation, Product, and Support teams. Key Responsibilities : Support strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts. Support customers as their first point of contact and support business outcomes, product adoption, customer satisfaction, and measurable success. Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools Drive supplier research, build up industry vertical knowledge and structure risk hypotheses for detail supply chain analyses Conduct analysis in excel and/or other analytical tools, prepare client-ready PowerPoint presentations Support partnering with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement. Travel as needed to client locations for business reviews, analysis, and relationship-building. Be available and responsive in the event of any critical customer needs or emergencies. Requirements : Applicable 1-2 years experience in management consulting, customer success, ideally in B2B SaaS or supply chain, procurement, or transportation solutions. Prefer to have some experience working with Enterprise-level customers and managing complex client relationships. Depth in problem solving, supply chain analysis, and strategic planning. Basic to intermediate Excel skills in data cleaning & management, pivot table analysis and PowerPoint building and formating Strong written, verbal and interpersonal communication skills. Ability to translate customer goals and business strategies into actionable success plans with little oversight. Bachelor's degree in Business Administration, Supply Chain Management, or a related field; advanced degree is a plus. Passion for helping customers succeed and proactive interest in continuously improving the customer experience. Location : Work from Office (Koregaon Park) Shift Timings : Rotational Shift (Possibility of working in Night Shift)

Posted 16 hours ago

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