Customer Success Specialist

Customer Success Specialist,

What You'll Do:

• Manage the Learner Journey:

  Own the entire user lifecycle, from onboarding to post purchase support, ensuring a seamless and rewarding experience.

• Be the Voice of LearnTube:

  Engage with learners via calls, chat, and email, resolving queries, offering guidance, and ensuring they get the most out of our courses.

• Drive Performance Excellence:

  Meet and exceed key performance metrics: quality, productivity, and user feedback, setting new standards for success.

• Build Strong Relationships:

   Go beyond solving queries, foster deep learner engagement and loyalty by actively listening and responding to their needs.

• Elevate the Learning Experience:

  Ensure every paid learner receives top-notch attention and support, making their upskilling journey smooth and enjoyable.

• Support Career Success:

  Help learners land their dream jobs by providing career guidance, insights, and expert assistance in job placements.

• Operational Excellence:

  Own performance metrics like CSAT, first response time, resolution speed, and ticket volume along with building internal SOPs for scalable, predictable learner support.

What makes you a great fit?

Must-Haves:

• 2-4 years of Customer Success and/or Operational Strategy experience
• Proven ability to think in systems and processes, not just in one-off fixes
• Experience building SOPs, quality standards, or scalable support mechanisms
• Strong ownership mindset with the ability to self-manage and self-prioritize
• Excellent communication (written + spoken) and problem-solving skills
• Familiarity with CRMs, Excel/Sheets, dashboards, and support tools

Nice-to-Haves:

• Experience in EdTech, career platforms, or skilling-focused ecosystems
• Worked in a scale-up where LTV, user experience, and operational rigor co-exist
• An eye for identifying learner friction and converting it into delight

About Us:

Meet the Founders:

LearnTube was founded by Shronit Ladhani and Gargi Ruparelia, who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes. We’re proud to be recognized by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program, giving us access to cutting-edge technology, credits, and mentorship from industry leaders.

Why Work With Us?

At LearnTube, we believe in creating a work environment that’s as transformative as the products we build. Here’s why this role is an incredible opportunity:

• Cutting-Edge Technology:

  You’ll work on state-of-the-art generative AI applications, leveraging the latest advancements in LLMs, multimodal AI, and real-time systems.

• Autonomy and Ownership:

   Experience unparalleled flexibility and independence in a role where you’ll own high-impact projects from ideation to deployment.

• Rapid Growth:

   Accelerate your career by working on impactful projects that pack three years of learning and growth into one.

• Founder and Advisor Access:

  Collaborate directly with founders and industry experts, including the CTO of Inflection AI, to build transformative solutions.

• Team Culture:

  Join a close-knit team of high-performing engineers and innovators, where every voice matters, and Monday morning meetings are something to look forward to.

• Mission-Driven Impact:

  Be part of a company that’s redefining education for millions of learners and making AI accessible to everyone.