Customer Success Manager

Key deliverables:  Strengthen, build, enhance existing partnership with corporate clients in assigned portfolio  Supporting them in leveraging to derive tangible process & purchase savings  Cross sell products, primarily increasing Hotel penetration  On-board sister/ subsidiary companies of Parent companies for availing travel services  Track account performance on daily/ regular basis  Conducting Quarterly/ half yearly / annual Travel Business reviews  Monitor profitability of managed accounts & overall portfolio  To be points person for partners in streamlining and providing solutions in case of issues  Build strong web of influence within managed corporates  Ring-fence partnership from competition  Track & report competition activities to Sales & Business Development Team  Develop collaborative relationships across teams within and outside market  Support GM and Vice President to drive a winning culture within the team Requirements:  Graduate or PGD with relevant corporate 5 to 7 year sales experience in TMC, Hotel or Airline industry  Proven track record in sales negotiations and closing skills with clients  Demonstrated experience in delivering aggressive sales results  Knowledge of consultative selling techniques within complex product lines and services  Working knowledge of Corporate Services product lines and industry technology products  Strong financial acumen  Strong communication and presentation skills with knowledge on MS word, excel  Requires strong resilience, high energy and a result driven approach Show more Show less