Customer Success Manager

Key deliverables:

 Strengthen, build, enhance existing partnership with corporate clients in assigned portfolio

 Supporting them in leveraging Quest2Travel portal to derive tangible process & purchase savings

 Cross sell products offered by Quest2Travel, primarily increasing Hotel penetration

 On-board sister/ subsidiary companies of Parent companies for availing travel services

 Track account performance on daily/ regular basis

 Conducting Quarterly/ half yearly / annual Travel Business reviews

 Monitor profitability of managed accounts & overall portfolio

 To be points person for partners in streamlining and providing solutions in case of issues

 Build strong web of influence within managed corporates

 Ring-fence partnership from competition

 Track & report competition activities to Sales & Business Development Team

 Develop collaborative relationships across teams within and outside market

 Support GM and Vice President to drive a winning culture within the team

Requirements:

 Graduate or PGD with relevant corporate 5 to 7 year sales experience in TMC, Hotel or Airline industry

 Proven track record in sales negotiations and closing skills with clients

 Demonstrated experience in delivering aggressive sales results

 Knowledge of consultative selling techniques within complex product lines and services

 Working knowledge of Corporate Services product lines and industry technology products

 Strong financial acumen

 Strong communication and presentation skills with knowledge on MS word, excel

 Requires strong resilience, high energy and a result driven approach