Customer Success Manager

About Trantor:

Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.

With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of our clients’ teams, providing scalable solutions and measurable impact.

Learn more: www.trantorinc.com

Role:

Experience:

Location:

Your Impact:

• Own the end-to-end customer lifecycle – onboarding, adoption, retention & advocacy across your customer portfolio
• Ensure customers are maximizing business value & ROI from cybersecurity solutions
• Build trusted advisor relationships with key stakeholders, executive sponsors and partner ecosystem
• Collaborate cross-functionally to drive solution adoption and customer satisfaction
• Influence, negotiate and guide teams/customers to desired outcomes and best practices
• Lead communication with both technical and non-technical audiences, including senior leadership
• Operate in high-pace, complex customer environments, driving continuous value delivery and service excellence

Candidate Profile:

• 6+ years in customer-facing roles such as CSM, Escalations Manager, Technical Account Manager, Customer Support Manager, etc.
• Strong customer-centric mindset with proven success in customer engagement and success execution
• Excellent stakeholder management, communication and negotiation skills
• Proven experience in leading cross-functional teams & managing escalations effectively
• Strong ability to simplify complex topics across diverse audience tiers
• Experience in Cybersecurity domain is a

  strong plus

Please feel free to reach out if you’d like to discuss the role further or need more details.