Customer Success Manager

HAT Innovations is a digital marketing and creative solutions agency helping brands growthrough strategic marketing, performance-driven campaigns, and innovative content.

Position Overview:

We’re hiring a Customer Success Manager with strong expertise in organic contentmarketing and performance marketing to own client strategy, content planning, and on camera presentation support.

Key Responsibilities:

• Build and execute end-to-end digital marketing strategies aligned to clientgoals.
• Orchestrate organic + paid campaigns with creative and performance teams.
• Create and/or guide content for reels, and support clients with on-camerapresentation and shoot coordination.
• Draft content for carousels, lead magnets, and landing pages.
• Report on performance, derive insights, and recommend optimizations.
• Maintain proactive communication, professionalism, and a positive, solution oriented attitude.
• Present strategies and results confidently to clients and internal stakeholders.

Required Skills & Qualifications:

• Bachelor’s in Marketing/Communications/Business (or equivalent experience).
• 2–5 years in digital marketing, client success, or account management.
• Hands-on with organic strategies (social, content, SEO) and performancemarketing (Meta/Google ads, analytics, ROI).
• Excellent written & verbal communication; strong on-camera presentationskills.
• Proven copy skills across short & long form (social, landing pages, lead magnets).
• Analytical, detail-oriented, and deadline-driven; collaborative and proactive.

Preference : Female

Why HAT Innovations:

• Creative, growth-focused team and culture.
• Impactful work across exciting brands.
• Room to learn, experiment, and lead.

Location: Kochi

Company: HAT Innovations

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person