Customer Success Manager

Skills:

Stakeholder Management, Account Management, Churn Reduction, SaaS Platforms, E-Commerce, b2b, Shopify Plus,

About The Company

At Loop, we are powering the next generation of commerce!We are on mission to build a seamless subscription infrastructure designed to help DTC (direct-to-consumer) brands unlock sustainable growth and stronger customer relationships. Our platform makes it easy for merchants to create, manage, and optimize subscription experienceswithout the complexity.Whether it's flexible billing, personalized workflows, or real-time analytics, Loop helps brands turn one-time buyers into loyal subscribers.Trusted by 500+ fast-growing brands, were on a mission to make subscriptions more human, more flexible, and more profitableWith the exceptional starting journey, we are all set to move into our next phase of the company to scale the business to $15M ARR and are looking to add exceptional talent across all verticals in the company.

About The Role

KRAs -

• Work with our existing merchants on their problems (own NPS) and help them use the products in best possible way and grow their subscription business (subscription business growth)
• To achieve this, they would do analysis on their business and recommend insights on what could be done to improve the business. Should be good with numbers - excel is must / SQL or R preferable.
• Basis above, articulate solid POA and work with merchants + internal teams wherever applicable in executing this. Good communication / articulation.
• To achieve above plan, they would have need to be a good stakeholder management so past experience in this would be helpful. Our product is evolving at rapid pace + we are uncovering so many new insights so they must have structured way of operating + handle multiple things simultaneously.
• By executing above plan, they would have figured out some insights on the product so they work with closely with the product team to improve the product. They will work with out content and marketing team to write strong case studies.
• They work with merchants to get more referrals (own new ARR).
  

Work-experience in SaaS would be helpful. Minimum 3 years experience. If you know anyone who fits the bill - please speak with them and connect us.
This person will be working in the US timezone.