Customer Success Manager

As a Customer Success Manager, your primary responsibility will be to maintain strong relationships with our clients, ensuring their satisfaction with our services and identifying new business opportunities. You will play a key role in growing the company's revenue by attending meetings, conventions, and training workshops. Your expertise in making proposals and contracts will be crucial, along with your ability to coordinate efficiently between different departments and clients. Your day-to-day tasks will include developing and nurturing solid client relationships, serving as the main point of contact between clients and internal teams, and collaborating with various departments to meet clients" needs. You will be responsible for expanding the scope of work with existing clients through account mapping and scoping for new projects or requirements. Additionally, you will prepare Quarterly Business Reports for each client, compile progress reports, and negotiate contracts while ensuring timely invoicing. To excel in this role, you should have proven experience in client management within the IT industry. Proficiency in Google or Microsoft Office applications and CRM software is essential. Your ability to build strong rapport with clients, coordinate effectively between departments, and manage multiple client accounts simultaneously will be critical. Strong negotiation and leadership skills, exceptional customer service, excellent communication, organizational abilities, and active listening skills are also required. This is a full-time position that offers the opportunity to showcase your skills in client management, revenue growth, and overall customer success.,