Customer Success Manager - Large Enterprise Clients: SAAS

Job Description

Quality Kiosk is hiring Customer Success Manager. Job Title: Customer Success Manager Large Enterprise Clients Location: Ghansoli, Navi Mumbai Employment Type: Full-Time Experience: 510 years (preferred in managing enterprise-level accounts) Industry: IT Services / SaaS / Enterprise Solutions About the Role We are looking for a dynamic and customer-focused Customer Success Manager to join our growing team. In this role, you will be the key liaison between our enterprise clients and internal teams, ensuring long-term success, high customer satisfaction, and continuous business growth. This is a strategic and hands-on role that requires strong relationship management, communication, and problem-solving skills. Key Responsibilities Own Customer Relationships: Manage and nurture relationships with enterprise customers, driving customer retention and long-term loyalty. Develop Success Strategies: Design and implement scalable Customer Success strategies to align with business growth and client expectations. Champion Continuous Improvement: Identify opportunities for improvement in service delivery, customer experience, and internal processes. Promote a Success Culture: Foster a customer-first culture across the organization. Deliver Operational Excellence: Drive success through continuous value engineering and a focus on operational excellence. Be a Trusted Advisor: Collaborate with C-level stakeholders to align business goals with product capabilities and performance metrics. Drive Growth: Identify and generate cross-sell and up-sell opportunities in collaboration with the Customer Account Management Team. First Point of Contact: Serve as the primary contact for addressing and resolving customer issues and challenges. Ensure High-Quality Communication: Demonstrate excellent communication, presentation, and problem-solving skills. Proactive Support Management: Manage proactive support initiatives to minimize costs and reduce reactive issues. Streamline Delivery Processes: Define and optimize processes to ensure high-quality, timely, and productive solution delivery. Qualifications: BE/MCA/ MCM/ MBA/ B.COM/B.Sc Graduate Proven experience in a Customer Success, Account Management, or similar client-facing role with enterprise customers. Strong strategic thinking and ability to manage multiple stakeholders. Exceptional verbal and written communication skills. Analytical mindset with a problem-solving attitude. Experience working in SaaS, IT services, or cloud-based technology environments is preferred. What We Offer Competitive salary and performance-based incentives Collaborative and inclusive work culture Opportunities for continuous learning and professional growth Flexible working environment and work-life balance support