Customer Success Manager

About the Role

We are looking for a dedicated and customer-focused Customer Care Executive to manage broadband and digital TV customer support operations.
This role is critical to ensuring quick issue resolution, clear communication, and smooth coordination with field technicians.

If you enjoy helping people, handling real-time issues, and working in a fast-paced service environment, this role is for you.

Key Responsibilities

• Handle incoming customer calls related to broadband and digital TV services
• Register, track, and manage customer complaints through the service management app
• Assign and coordinate technician visits efficiently
• Follow up on open complaints to ensure timely resolution
• Communicate clearly with customers regarding issue status and timelines
• Maintain accurate service records and call logs
• Escalate unresolved or critical issues to the concerned team
• Support customers with patience, empathy, and professionalism at all times

Working Conditions

• Ability to handle customer calls at any time (shift-based / flexible timing)
• High-responsibility role requiring availability and commitment
• Performance-driven and customer-centric environment

Required Skills & Qualifications

• Excellent communication skills (Malayalam required; English/Tamil/Hindi is a plus)
• Basic computer knowledge and ability to work with mobile/web applications
• Strong problem-solving and multitasking skills
• Calm, polite, and service-oriented attitude
• Ability to coordinate effectively with technicians and internal teams
• Prior experience in customer support, call center, ISP, cable TV, or service industry is preferred
• Freshers with strong communication skills are also welcome to apply

What We Offer

• Stable full-time role in a growing service organization
• Structured systems and clear processes
• Supportive team culture focused on responsibility and growth
• Opportunity to build a long-term career in the telecom & service sector

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Life insurance

Work Location: In person