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Akamai
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Customer Success Manager II

Customer Success Manager II

Akamai

5 - 8 years

20 - 25 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:17 hours ago| Platform:

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Skills Required

Cloud computing Usage Analytical Focus IT consulting Cloud Presales Account management professional services Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you passionate about building relationships and ensuring customer success

Do you love collaborating with teams to solve complex problems

Join our highly skilled Customer Success Team!

We are transforming our Customer Success with a defined vision. Managers facilitate product adoption, strengthen relationships, and boost renewals. They align solutions with business objectives, establish success milestones, and leverage a Success Management platform. Engagement identifies growth opportunities, mitigate churn, and enhances metrics, including adoption, renewal rates, and profitability.

Partner with the best

As a Customer Success Manager, you will build lasting client relationships to ensure satisfaction and success. Youll engage with customers, understand their needs, and provide strategic guidance. Your focus is on fostering long-term partnerships and delivering exceptional customer experiences.

As a Customer Success Manager, you will be responsible for:

Being the primary trusted point of contact to key customer stakeholders, building relationships and customer success
Managing daily account ownership, conducting meetings (in-person & remote), addressing escalations, and leading QBRs.
Increasing solution adoption by partnering with customer stakeholders on product usage optimization, enablement & relevant event participation
Creating success plans to help customers adopt and operationalize Akamai products, achieving their business objectives
Monitoring customer health and usage to identify risks to adoption, renewals and expansions
Contributing to optimal conditions for successful renewals and account growth while partnering with the Sales team

Do what you love

To be successful in this role you will:

Have 5 - 8 years of relevant experience and a Bachelors degree or its equivalent
Demonstrate experience in Account Management, Customer Success, Pre-Sales, Professional Services, IT Consulting, or Tech Support.
Have solid technical understanding of internet & cloud computing, content delivery & cybersecurity technologies.
Demonstrate customer focus, leveraging customer-facing experience, organizational, problem-solving, and analytical abilities.
Have proven ability to build and maintain long-term, strategic client relationships, including engagement with C-level executives.
Demonstrate excellent listening, communication, presentation skills; focus on outcomes with a growth mindset.

Work in a way that works for you

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clientsCome join us and grow with a team of people who will energize and inspire you!

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Customer Success Manager II