Customer Success Manager

As a Customer Success Manager on the Commercial team, you will lead consultative conversations, participate in business reviews, analyze key performance metrics, and ensure clients" ongoing success. You will become an industry expert in the Talent Acquisition (TA) space, establishing yourself as a trusted advisor. Equipped with leading industry tools like Gainsight, you will guide customers on product and industry best practices, update mutual success plans, and provide forecast reporting. Supported by internal cross-functional teams, you will deliver superior experiences leading to a high rate of renewals. When you join iCIMS, you become part of a team enabling global companies to transform business through the power of talent. Our customers achieve remarkable things, and as the Talent Cloud company, we empower them to attract, engage, hire, and advance the right talent. We are dedicated to fostering an inclusive, purpose-driven, and innovative work environment. Responsibilities: - Complete company training programs to build expertise in iCIMS Talent Cloud products and the TA industry. - Collaborate with cross-functional teams to understand customer business objectives, challenges, hiring strategy, and technology stack. - Utilize Gainsight and analytics platforms to gain insights into customer adoption, data, and overall account health. - Support the business review process by providing relevant account data. - Partner internally to ensure customer satisfaction, provide best practices, and drive proficiency in self-service capability. - Prioritize customer projects to meet SLAs while keeping internal partners informed. Qualifications: - Experience in customer-facing roles in a solutions-based organization or talent acquisition/human resources. - Passion for assisting customers with advanced technology solutions to solve business issues. - Ability to use data and analytics to create practical insights for customer strategic plans. - Experience in building relationships with various customer personas to align business goals with technology strategy. - Strong prioritization skills to manage competing customer requests and ensure success. EEO Statement: [To be filled by the employer],