9 Consultative Conversations Jobs

**Job Description** As a Customer Success Manager on the Commercial team, you will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success. You will become an industry expert with a focus on the Talent Acquisition (TA) space and work to establish yourself as a trusted advisor. Equipped with leading industry tools including Gainsight, you'll guide customers on product and industry best practices, and help to continually update mutual success plans. You'll also provide forecast reporting. With the support of internal cross-functional teams, you'll provide superior experiences resultin...

Role Overview: As a Customer Service/Sales Executive for the Tech CS Process, you will be an essential part of the expanding team in Jaipur. Your primary responsibility will be to handle inbound and outbound customer interactions efficiently via calls, chat, and email. You will need to understand customer needs and provide accurate solutions, ultimately driving sales through consultative conversations and upselling/cross-selling opportunities. Meeting performance targets in various aspects such as CSAT, Sales, Productivity, and Quality will be crucial. Additionally, maintaining a high level of professionalism and empathy during all customer interactions is essential to ensure customer satisf...

As a Customer Service / Sales Executive for the Tech CS Process in Jaipur, your role will involve handling inbound and outbound customer interactions via calls, chat, or email. You will be required to understand customer needs and provide accurate solutions. Additionally, you will drive sales through consultative conversations and upselling/cross-selling where applicable. Key Responsibilities: - Handle inbound and outbound customer interactions via calls, chat, or email. - Understand customer needs and provide accurate solutions. - Drive sales through consultative conversations and upselling/cross-selling where applicable. Qualifications Required: - Minimum 1 year of Customer Service or Sale...

As a Customer Service / Sales Executive for the Tech CS Process - Adobe, your role will involve: - Handling inbound and outbound customer interactions via calls, chat, and email. - Understanding customer needs and providing accurate solutions. - Driving sales through consultative conversations and upselling/cross-selling where applicable. - Meeting performance targets such as CSAT, Sales, Productivity, and Quality. - Maintaining a high level of professionalism and empathy during all customer interactions. To be eligible for this role, you should meet the following criteria: - Minimum 1 year of Customer Service or Sales experience, with preference given to International BPO experience. - Exce...

As a Customer Service Representative, your role will involve handling inbound and outbound customer interactions through calls and chat. You will be required to understand customer needs and provide accurate technical and sales solutions. Your responsibilities will also include driving sales through consultative conversations, upselling, and cross-selling to meet performance targets such as CSAT, Sales, Productivity, and Quality. It is essential to maintain professionalism and empathy in every customer interaction. **Key Responsibilities:** - Handle inbound and outbound customer interactions via calls and chat. - Understand customer needs and deliver accurate technical and sales solutions. -...

You will be responsible for handling inbound and outbound customer interactions via calls, chat, and email. Your main task will be to understand customer needs and provide accurate solutions. Additionally, you will need to drive sales through consultative conversations and upselling/cross-selling where applicable. It is crucial to meet performance targets such as CSAT, Sales, Productivity, Quality, etc. You must also maintain a high level of professionalism and empathy during all customer interactions. - Minimum 1 year of Customer Service or Sales experience, with preference given to those from an International BPO background. - Excellent communication skills in English, both verbal and writ...

As a Customer Success Manager on the Commercial team at iCIMS, you will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring clients" ongoing success in the Talent Acquisition (TA) space. You will become an industry expert and establish yourself as a trusted advisor. Equipped with leading industry tools like Gainsight, you will guide customers on product and industry best practices, update mutual success plans, and provide forecast reporting. With the support of internal cross-functional teams, you will deliver superior experiences resulting in high renewal rates. When you join iCIMS, you become part of a te...

The Role Develop and execute innovative sourcing strategies to identify and engage top-tier talent across various regions, including emerging markets. Build and nurture a global network of passive candidates, ensuring a steady pipeline for critical roles. Ensure a positive candidate experience through timely communication and personalized interactions by developing and maintaining relationships with potential candidates, acting as a brand ambassador for the company. Partner with hiring managers and recruiters to understand the specific needs of each role, ensuring alignment on candidate profiles. Conduct thorough market research to identify talent trends and competitive insights across diffe...

As a Customer Success Manager on the Commercial team, you will lead consultative conversations, participate in business reviews, analyze key performance metrics, and ensure clients" ongoing success. You will become an industry expert in the Talent Acquisition (TA) space, establishing yourself as a trusted advisor. Equipped with leading industry tools like Gainsight, you will guide customers on product and industry best practices, update mutual success plans, and provide forecast reporting. Supported by internal cross-functional teams, you will deliver superior experiences leading to a high rate of renewals. When you join iCIMS, you become part of a team enabling global companies to transform...