Customer Success Manager

Partner Success Manager

Key Responsibilities

• Act as the main point of contact for all our Partners and their first point of escalation
• Manage our Partners’ expectations and align them with our HR and Operations teams
• Work with account executives in charge of logistics and deliverables to our existing Partners
• Coordinate with our Chief Happiness Officer to ensure the continuous performance and delivery of engineering teams within timelines and with expected quality
• Ensure timely and quality reporting both internally and to our Partners
• Revise and optimise our internal processes, create documentation, tools, training sessions -- anything to improve on deliverables as a unit and better align our partners’ needs with our deliverables

Your Profile

• 5+ years of experience in Customer Success and/or Account Management 
• Experience reporting to C-level executives
• Ability to prioritise workload and meet tight deadlines, ability to deliver under pressure
• Excellent human relations skills and ability to assist and obtain the support of others
• Ability to manage multiple, ever-changing priorities and situations
• Excellent written and oral communication ENGLISH skills
• Excellent interpersonal skills are non-negotiable in this role
• Experience working in Agencies will be useful, especially if IT or HR driven
• Excellent organisational skills needed to manage over 10 accounts (and growing!)
• Ability to work well in a multicultural team