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Deltax
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Customer Success Manager

Customer Success Manager

Deltax

3 - 5 years

5 - 9 Lacs

bengaluru bengaluru

Posted:17 hours ago| Platform:

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Skills Required

project management management skills customer service strategic planning account management client relationship management lead generation client relationship client servicing business development corporate sales artificial intelligence

Work Mode

Work from Office

Job Type

Full Time

Job Description

DeltaX is looking for an enthusiastic person who will lead the Customer Success Manager/ Account Manager team and be instrumental in the development and maintenance of key client relationships
In addition to understanding clients needs and challenges, you will also be responsible for the deliverables of this team

Your day to day responsibilities shall encompass:
Strategic optimization of client accounts, by developing understanding nuances of our clients businesses and needsEnsuring quality and timeliness of team deliverablesProviding strategic directions, define processes, set up systems for the teamBased on your own critical thinking and innovation skills develop and train the teamManage overall health of the departmentReport to the senior team and work along with them to grow our business as a wholeAiding new business efforts including development of case studies, success stories that demonstrate impact of our servicesWhat youll need to succeed in the role:Proactive, someone who looks for optimizing opportunitiesStrong EQ to build relationships and trust with clientsHigh level of passion and energy to excite teams internally and externallyProblem-solve quickly and effectively with othersArchitect and deliver compelling presentationsStrong verbal and written communication, strategic planning and project management skillsHands on campaign execution & project management experiencePrior experience of account management / customer serviceExtremely strong in written and oral communicationExtremely organized and detail oriented in natureAbout DeltaX:DeltaX is a Data-Driven Digital Advertising Platform built for Agencies and Advertisers to optimally plan, design, buy, track, attribute and report ad campaigns across search, social media, display RTB, Mobile, Video and other media channelsFounded in 2012, the AI and Automation platform serves as the pioneer in the Advertising Technology IndustryThe cutting edge technology has empowered digital marketing teams across the globe with deep insights, automated ROI based spends optimization, activating award winning technologydriven campaigns

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Customer Success Manager