Customer Success Manager

BUSINESS DEVELOPMENT:

• Proactively identify opportunitiesin the territory/segment that you are responsible

for.

• Proactively prioritize your effortsto build a strong pipeline through innovative sales

initiatives and activities.

• Plan a strong sales strategy for yourself and maximizing the Return on your time

and efforts Invested in territory/segment/accounts.

• Demonstrate competence in opportunity progression, closure, and opportunity to

conversion ratio.

BUSINESS PROFITABILITY

• Responsible for meeting the overall top line and Bottom-line targets of a specific

Product line, solution line or business line.

• Responsible for client/territorial/segment expansion/acquisition initiatives for

pipeline building. Goal isto increase the customer base for Newwave in your region

• Responsible for contributing towardsincreasing the share of wallet for Newwave in

every account

SKILLS - SELF DEVELOPMENT ENABLEMENT

• Training & certificationsin the respective solution arena.

• Must have/develop strong selling/crossselling /solutioning capabilities and capable

to approach from a product/solution positioning against competition and from a

consultative use case study approach

• Upgrading and updating your skills across hard and soft skills

• Demonstrate keen interest and participation in overall self-development for career

progression.

ALLIANCE MANAGEMENT

• Strong understanding of principal/distributor organizations people, structure,

goals, priorities and aligning your priorities with theirs, for high impact and success

for us and for our customers

• Develop trust and a strong working relationship with key managers of the

principal/distributor organizations and translate that into your business success

• Leverage relationship for delivering the best offerings – technically and

commercially to our customers and most important ensuring a profitable business

CUSTOMER SUCCESS MANAGER

CUSTOMER RELATIONSHIP MANAGEMENT

• Aiding for a professional and high impact engagement with clients during the sales

and pre-sales process that allows for a differentiated experience for the client.

• Coordinate with internal departments for effective execution.

• Proper and timely escalation handling with reference to internal, distributor and

principal escalations to bring all stakeholders together and address bottlenecks.

WHAT WILL THIS ROLE DO TO YOU???

✓ Opportunity to become a Certified Sales Specialist in particular Technology and to

build strong industry network with Management professionals like IT Managers,

CFO’s, CTO’s.

✓ Opportunity to build strong competences in Customer relationship Management

✓ Opportunity to build business skills on how to develop effective sales strategies.

✓ Opportunity to get Industry recognition both from vendor and client perspective.

✓ Opportunity to gain visibility within the organization for good work

✓ Merit based growth within the company

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Application Question(s):

• Current CTC
• Expected CTC
• Notice Period / Last Working Day
• Current Location

Work Location: In person