Job
Description
Customer Success Lead Plotted Development Projecys Role Overview: Sizzle Properties is looking for a dynamic and customer-centric Customer Success Lead (CS Lead) to manage and elevate the post-booking journey of our customers. This role involves ensuring customer delight, handling service requests, coordinating internal processes, and building lasting relationshipsnot limited to just real estate execution but focused on overall customer satisfaction and brand reputation. Key Responsibilities: 1. Post-Booking Customer Relationship Management: Serve as the primary point of contact for customers after plot booking. Guide customers through project updates, payment schedules, and required documentation. Ensure smooth and proactive communication throughout the customer lifecycle. 2. Customer Query Handling and Issue Resolution: Address all customer queries, service concerns, and requests with empathy and professionalism. Coordinate internally with Sales, Projects, Accounts, and Legal teams for swift resolution. Ensure high customer satisfaction and timely closure of open concerns. 3. Google Reviews & Feedback Management: Proactively engage with satisfied customers to encourage positive Google Reviews. Monitor online feedback and manage digital brand reputation. Resolve negative sentiments with a solutions-driven approach. 4. Documentation & Payment Coordination: Help customers with KYC collection, agreement execution, and timely payment tracking. Ensure coordination with accounts for invoice generation and receipts. Maintain well-organized records of all customer interactions and documentation. 5. CRM Management & Reporting: Keep customer data, follow-ups, and interactions updated in the CRM. Generate reports on customer engagement, pending actions, and follow-up status. Share customer insights with management to drive process improvements. 6. Relationship Building & Engagement Initiatives: Build strong relationships with customers to enhance loyalty and drive referrals. Coordinate site visits, milestone walkthroughs, or small community engagement initiatives. Represent Sizzle Properties as a customer-first, professional brand. Work Location & Schedule: Location: Banaswadi Head Office with frequent visits to client sites across East Bangalore and Hoskote. Weekly Off: Tuesday fixed off. Role Type: Full-time, on-site + field-oriented role. Candidate Profile: Designation: Customer Success Lead Gender: Male candidates only (due to site travel and on-ground coordination responsibilities). Languages: Kannada fluency is mandatory, along with proficiency in English/Hindi. Experience: 2–5 years in customer relationship/service roles – real estate, retail, hospitality, or any customer-centric domain. Education: Any bachelor’s degree; business/marketing background preferred. Skills: Strong communication, empathy, follow-up discipline, CRM software familiarity, and data handling via Excel.
