Job
Description
Position Overview: We are looking for a seasoned Vice President Delivery to lead our India-based delivery organization, accountable for end-to-end execution, team leadership, client engagement, resource management, and profitability across portfolios spanning Healthcare, BFSI, Pharma, Life Sciences and Supply Chain. This role serves as both a strategic leader and execution driver, interfacing with global stakeholders while anchoring large-scale delivery teams. The ideal candidate will have strong technical depth, delivery governance experience, hiring and resourcing leadership, and a proven ability to scale operations in a global delivery model. Key Responsibilities: Strategic Delivery Oversight Lead and manage end-to-end delivery for multiple programs across geographies, ensuring scope, timelines, budget, and quality standards are consistently met. Develop and implement scalable delivery strategies aligned with organizational objectives and client needs. Set up governance models, metrics, and cadence for monitoring delivery health, escalations, and risk mitigation. Client Management & Engagement Act as an executive sponsor for key clients, ensuring delivery excellence and nurturing trusted relationships with CXOs and senior stakeholders. Collaborate with pre-sales and account management teams to translate client vision into executable programs, including RFPs, SoWs, and solutioning. People Leadership & Organizational Development Build, mentor, and retain high-performing teams, including Program Managers, Delivery Managers, and Engineering Leads. Foster a collaborative, agile, and innovative delivery culture with a strong emphasis on accountability, ownership, and technical quality. Hiring, Resourcing & Utilization Own hiring strategy across delivery functions engineering, QA, DevOps, BA, and project management in coordination with Talent Acquisition. Drive optimal resource allocation, capacity planning, and bench utilization. Track utilization metrics and implement corrective actions to improve productivity and reduce delivery cost overheads. Engineering, Technical & Process Excellence Guide and review technical delivery, ensuring alignment with modern architecture and technologies including cloud, microservices, DevOps, data analytics, AI/ML, etc. Promote PoC development for client solutioning and innovation. Drive adherence to Agile, Scrum, and DevOps best practices, including CI/CD and test automation. Establish playbooks, engineering standards, and delivery accelerators to improve velocity and quality. Financial & Operational Management Own delivery P&L, billing forecasts, margin optimization, and operational cost control. Ensure proper tracking of budgets, invoicing, change orders, and financial KPIs. Risk Management & Governance Implement robust risk mitigation frameworks aligned with international delivery standards (e.g., ISO, HIPAA, GDPR). Handle client escalations, delivery red flags, and complex program dependencies effectively. Performance Management & Reporting Define KPIs for delivery teams and projects, ensure regular reporting to senior leadership and clients. Encourage a continuous feedback loop, performance reviews, and professional development for all delivery staff. Travel & Global Collaboration Willingness to travel domestically and internationally as required for client meetings, governance reviews, and team alignment. Collaborate across onshore, nearshore, and offshore teams to maintain seamless program execution. Qualifications & Experience: 15+ years of IT delivery experience with a minimum of 810 years in leadership roles managing cross-functional and globally distributed teams. Proven track record delivering complex, multi-million-dollar IT programs across domains like Healthcare, Pharma, BFSI, Life Sciences, and Supply Chain Management . Strong technical foundation in software engineering; experience with modern tech stacks, solution design, and proof-of-concepts. Expertise in Agile, Scrum, DevOps, CI/CD , and hybrid delivery models (Agile-Waterfall). Hands-on experience managing hiring, capacity planning, and utilization metrics. Proficiency with delivery tools and platforms like Jira, Confluence, Azure DevOps, Miro, Git, Jenkins, ServiceNow, Power BI, etc. Familiarity with IT services business models, billing models (T&M, fixed bid), and client contracts. Excellent leadership, communication, negotiation, and problem-solving skills. Certifications like PMP, SAFe, Prince2, or CSM are a strong advantage. Education Bachelors degree in computer science, Engineering, or equivalent.
