Customer Success Executive

About Us

At UrjaBox, we’re building a connected network of smart power bank rental stations across India’s favorite hangout spots—cafés, lounges, salons, and coworking hubs. Our vision is to become the go-to utility brand for people on the move, and we believe that strong, lasting relationships with our partner venues are at the heart of that vision. We’re now looking for a Customer Success Executive who will act as the guardian of those relationships, ensuring every location feels supported, heard, and empowered to grow with us.

About the Role

As a Customer Success Executive, you will be responsible for managing ongoing relationships with our partner venues, ensuring each account is healthy, engaged, and optimized for long-term success. You’ll work closely with business owners and staff to solve problems, share performance insights, and make sure our power bank rental stations are delivering value day in and day out.

Key Responsibilities

• Act as the primary point of contact for a portfolio of partner venues
• Conduct periodic partner check-ins (onsite or virtual) to review performance and ensure satisfaction
• Proactively monitor cabinet usage, downtime, and user feedback to flag and resolve issues
• Coordinate with operations and tech support to ensure smooth maintenance and uptime
• Support partners with promotional materials and co-branded campaigns where applicable
• Educate venue staff on usage, troubleshooting, and maximizing customer engagement
• Keep detailed records of partner interactions, challenges, and feedback
• Contribute to renewals, upsells, or expansion conversations where relevant
• Maintain account health KPIs and exceed partner retention and satisfaction goals

What We're Looking For

• 2–3 years of experience in customer success, account management, or client services
• Excellent communication skills and a strong customer orientation
• Empathetic, patient, and proactive—someone who takes ownership and delivers resolution
• Detail-oriented with strong follow-through on open issues
• Comfortable working in the field as well as from the office
• Ability to navigate tech dashboards and relay insights clearly to partners
• Bachelor’s degree in Business, Communication, or related field

Compensation

• Fixed Salary: 70%
• Performance Incentives: 30% (based on retention rates, responsiveness, and partner health scores)

Why Join Us?

• Be part of a mission-driven team redefining mobility and accessibility in India
• Own the partner experience and shape how hundreds of businesses interact with our platform
• Grow with a company that blends street-smart execution with scalable tech innovation

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus

Work Location: In person