Customer Success Executive

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About the Role

We are looking for a Customer Success Executive to manage and support US-based clients for our SaaS products. This role requires strong communication skills, ownership mindset, and experience working with international customers.

Key Responsibilities

• Handle customer support and success for US clients via calls, emails, and chats

• Build strong relationships with customers and ensure high satisfaction

• Understand customer needs and provide effective solutions

• Coordinate with internal teams to resolve issues and improve customer experience

• Track customer interactions and maintain accurate records

• Proactively identify opportunities to improve retention and engagement

Required Skills and Experience

• 2 to 4 years of experience in Customer Service or Customer Success

• Prior experience working with US clients is mandatory

• Background in SaaS or software-based products

• Excellent verbal and written communication skills in English

• Comfortable working in US shifts

• Strong problem-solving and customer-handling skills

Good to Have

• Experience with CRM tools

• Exposure to healthcare or enterprise SaaS products

• Ability to handle escalations calmly and professionally

Why Join EDVAK

• Work with a growing healthcare SaaS platform

• Direct exposure to global clients

• Collaborative and fast-paced work environment