Customer Success Engineer

Key Responsibilities

• Provide post-sales technical support to customers, addressing inquiries and resolving issues promptly.
• Onboard new customers by guiding them through the implementation process and ensuring successful integration of our solutions.
• Conduct training sessions and webinars to educate customers about product features and best practices.
• Gather customer feedback and insights to inform product improvements and features.
• Collaborate with cross-functional teams, including product management, development, and sales, to advocate for customer needs.
• Monitor customer usage patterns and proactively identify opportunities for upselling or cross-selling additional products and services.
• Develop and maintain strong relationships with customers to foster loyalty and satisfaction.
  

Skills And Tools Required

• Strong understanding of software applications and troubleshooting techniques.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Experience in customer support, technical support, or related roles within the software industry.
• Familiarity with CRM tools and support ticketing systems.
• Ability to work collaboratively in a team environment and manage multiple customer accounts effectively.
• Problem-solving skills and a customer-centric approach to resolving issues.
• Technical proficiency in relevant programming languages or technologies related to BEACON's products.
• Willingness to learn and adapt to new technologies and tools as required.