Customer Success Engineer

As a Customer Success Engineer at BEACON India, you will be instrumental in ensuring the success of our clients in utilizing our products and services. Your main focus will be to offer technical assistance and guidance to customers, aiding them in reaching their business objectives and optimizing their investment in our solutions. Acting as a liaison between customers and our technical teams, you will effectively communicate customer feedback and requirements. This role demands a combination of technical expertise, customer service acumen, and problem-solving capabilities. You will be responsible for: - Providing post-sales technical support to customers, promptly addressing inquiries and resolving issues. - Guiding new customers through the onboarding process and ensuring smooth integration of our solutions. - Conducting training sessions and webinars to educate customers on product features and best practices. - Gathering customer feedback to drive product enhancements and new features. - Collaborating with various teams such as product management, development, and sales to represent customer needs. - Proactively identifying opportunities for upselling or cross-selling additional products and services based on customer usage patterns. - Building and maintaining strong customer relationships to enhance loyalty and satisfaction. The ideal candidate should possess: - A strong grasp of software applications and troubleshooting methods. - Exceptional communication skills and the ability to explain technical concepts to non-technical stakeholders. - Prior experience in customer support, technical support, or similar roles in the software industry. - Familiarity with CRM tools and support ticketing systems. - Ability to work effectively in a team setting and manage multiple customer accounts. - Problem-solving abilities and a customer-centric approach to issue resolution. - Technical proficiency in relevant programming languages or technologies associated with BEACON's products. - A willingness to learn and adapt to new technologies and tools as necessary. This position provides an exciting opportunity for individuals passionate about technology and customer success, thriving in a dynamic and collaborative setting. Come join us at BEACON India and contribute significantly to our customers" achievements!,