Subscription Engineer - Technical

Job Summary

Key Responsibilities

• Manage customer subscription accounts, including activation, renewal, and cancellation processes.
• Provide technical support and guidance to customers regarding subscription features and functionalities.
• Collaborate with cross-functional teams to resolve customer issues and improve the overall subscription experience.
• Monitor subscription metrics and analyze data to identify trends and areas for improvement.
• Develop and maintain comprehensive knowledge of our products and services to offer informed solutions to customers.
• Assist in creating user documentation and training materials related to subscription services.
• Engage in regular communication with customers to gather feedback and understand their needs.
• Stay updated on industry trends and best practices to enhance subscription offerings.
  

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Strong technical background with experience in subscription management or related roles.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly.
• Proficient in data analysis and comfortable working with subscription management software.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as collaborate within a team environment.
  

Additional Information