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Customer Success Engineer

Customer Success Engineer

Hevo Technologies

4 - 9 years

6 - 10 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

san xml mysql debugging database administration healthcare json oracle sql python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage a set of customers (book of business) and own the retention of the assigned customers

Engage with customers, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance

Customer Onboarding- Develop Customer onboarding for all new customers assigned to you

Build and develop data pipelines

Build out of the box solutions when we hit product limitations

Be the Single point of contact for all technical matters

Drive Engagement and Adoption
work with Account teams to communicate ROI

Lead and Organize Quarterly Business reviews

Drive mindshare within the customer team

Identify new use cases for Hevo products within the customer base

Drive Adoption of new features and products

Ensure that the solution promised to the customer will work to achieve the goals and challenges they brought

Maintain specialty competency in one or more technologies related to Hevo s market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners

Inform and train clients on the proper use of the product to enhance the customer experience and improve satisfaction

Act as an advocate for customers during the triage and coordinate with respective Hevo teams to resolve high-severity cases and assist with the timely resolution of these issues

What are we looking for

Understanding of the Database Administration/ Data Replication domain

2-5 years of experience in a relative field such as ETL/ELT, Data transfer/Data ware housing

Understand data integration principles, connecting diverse data sources to a warehouse
Possess in-depth knowledge of extracting data from multiple specific sources

Proficiency in SQL is vital for querying and manipulating data

Cloud platform familiarity (eg AWS, GCP, Azure) is essential, as Hevo often pairs with them

Knowledge of databases like PostgreSQL, MySQL, SQL Server, and Oracle is crucial

Experience with API integration and JSON/XML data formats is helpful

Basic proficiency in data transformation tools/languages like Python, or warehouse-specific tools is valuable for data cleaning and enrichment

Should have a knack for problem-solving and debugging

Understanding in networking, security, and performance concepts is required

Comprehend data quality best practices for accurate, reliable integrated data

Understand data warehousing concepts, including modeling, schemas (eg star, snowflake), normalization/denormalization, and optimization

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Hevo Technologies

Data Integration

Bengaluru

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Customer Success Engineer