Customer Success Engineer

RoboMQ is an API and data integration company that assists enterprises in automating crucial business processes, thus reducing costs and enhancing efficiency. The Hire2Retire SaaS product offered by RoboMQ automates the complete employee lifecycle, seamlessly connecting HR systems with Active Directory, Azure AD, and Google Directory to manage tasks such as new hires, role changes, terminations, and long-term leaves. By automating sysadmin tasks, the product significantly reduces costs by 90%, while simultaneously improving the "First Day at Work" experience and ensuring role-based access controls for enhanced security and compliance. At RoboMQ, we cultivate a learning-driven, fast-paced environment characterized by a vibrant startup culture that fuels growth opportunities for our team members. The role of Customer Success Engineer at RoboMQ entails guiding customers through the technical onboarding process of Hire2Retire. In this role, you will leverage your expertise to streamline employee lifecycle management workflows, focusing on tasks like onboarding and termination. Additionally, you will be responsible for ensuring successful integrations, managing data flows, and advocating for the needs of existing customers. If you possess a deep understanding of SaaS products and have experience in developing or qualifying such products, you may be an ideal candidate for this position. Key Responsibilities: - Design and enhance employee lifecycle workflows for clients. - Offer expert guidance and recommend process improvements to align customer's internal processes with Hire2Retire. - Develop and refine internal processes to ensure a consistent onboarding experience. - Collaborate with the product team to drive customer success initiatives. - Provide technical expertise on the platform and integration aspects. Required Skills and Experience: - Minimum of 2 years of relevant experience. - Engineering graduate with strong analytical skills. - Excellent communication abilities. - Proficient in problem-solving. Desired Skills: - Functional understanding of HRIS software, Active Directory, or ITSM. - Experience working with ERP or CRM systems.,