Customer Success Consultant

Wooqer is an App for Work that is changing the way organisations get work done! Instead of paper processes, endless internal e-mail and spreadsheet overload, Wooqer brings the power of technology to Business users. It enables them to create Apps with a DIY (Do it yourself) approach, bringing speed and flexibility to day to day work!

Wooqer is built on a strong foundation. We bootstrapped our way towards establishing a profitable and scalable Business model, acquiring some of the largest companies as customers. Wooqer is changing the way they work! Their success has been documented in a Harvard Business Case, taught across universities globally including IIMs and multiple global B-Schools including Stanford University. It’s ensuring that some of the brightest minds are learning about Wooqer. Wooqer is rated as part of India’s Top 30 most valuable Software Product Companies by iSpirt, an industry body, in partnership with the Govt of India. With the belief and support of customers across 20+ countries, we are ready for the next phase of growth.

At Wooqer, you get to work with some of the brightest brains in the country, all bound by the relentless pursuit of ‘changing the way the world works’. It’s an environment where excellence is hygiene and belief is religion. Growth has no limits when you take ownership and deliver results. Every challenge is yet another opportunity for a Wooqer!

Role Description

You make our customers successful

Your success measures in this role include customer retention, revenue growth, customer NPS and the strength of company-customer relationships. Deep product knowledge and happy relationships internally shall be key to your success.

Skillsets

- Top notch customer orientation (past experience, presentation, intent and engagement)

- Ability to write well (emails, concept notes, proposals)

- Strong business acumen

- Outstanding research and problem solving skills

- Past consulting experience

- A degree in technology with accolades

Personality/Attitude

- Happy, charismatic, and engaging personality

- Strong work ethic with bias for action (high on responsiveness)