Customer Success Consultant

About GreedyGame

Role Overview

an immediate requirement contract role for 3 monthmay be extend looking as performance

What You’ll Do – Day To Day

• Manage daily inbound customer tickets via email and chat, resolving queries related to integration and ad setup (approximately 50–100 interactions/month).
• Assist in onboarding new clients, guiding them through setup and ensuring a seamless experience.
• Monitor and track client KPIs, proactively identifying areas for improvement and adoption.
• Collaborate with cross-functional teams (Tech, Sales) to escalate and resolve complex client issues via Zoho CRM.
• Maintain and update internal knowledge bases, FAQs, and customer education content.
• Conduct post-integration follow-ups to drive product adoption and ensure customer satisfaction..
  

What We’re Looking For

• 2-5 years of experience in client support, onboarding, or customer success (internships count!).
• Excellent written and verbal communication skills.
• Familiarity with CRM systems (Zoho CRM preferred) is a plus.
  

Why Join Us

• Work on a high-impact product solving real-world challenges for app developers.
• Opportunity to grow into account management, product consulting, or technical success roles.