Customer Success Associate

As a Customer Service Representative at the education consultancy, your role is crucial in ensuring a positive and supportive experience for students throughout their educational journey. Your key responsibilities will include: - Responding promptly and courteously to student inquiries through various communication channels such as phone, email, and chat - Providing accurate and comprehensive information about educational programs, application processes, and related services - Identifying and resolving student issues effectively, escalating when necessary to ensure timely resolution - Collaborating with other departments to address complex student queries and concerns - Engaging proactively with students to maintain a positive relationship - Conducting follow-ups to gather feedback, track progress, and address any emerging issues - Maintaining accurate and up-to-date student records in the CRM system - Ensuring compliance with data protection and privacy regulations - Encouraging and facilitating the generation of reference leads from existing satisfied students - Collaborating with Marketing to promote referral programs and initiatives - Working closely with Team Leads, Managers, and Higher Management to achieve performance goals - Participating in regular team meetings and training sessions to enhance skills and knowledge Qualifications required for this role: - Hold a Bachelor's degree in a relevant field - Demonstrate proven experience in customer service or a related role - Exhibit excellent communication and interpersonal skills - Possess strong problem-solving abilities and attention to detail - Be familiar with CRM systems and show basic computer proficiency - Communicate fluently in English, Hindi, and Marathi (Note: Omitting the "About Company" section as it is not specifically related to the job role.),