Who we are: Swipe is a simple invoicing and payments app trusted by 15L+ SMEs in India, which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods. Job Summary: As an Inside Sales Associate at Swipe, you will be the voice of our company. You are the first point of contact for potential customers, responsible for demonstrating the value of our product and driving our growth engine. You will be instrumental in converting leads into loyal users, managing the entire initial customer journey from first call to successful onboarding. What you will do: 1. Conduct engaging online product demos via platforms like Google Meet/Zoom, tailoring presentations to meet specific customer needs and address queries effectively. 2. Initiate inbound calls to identify potential customers from leads, implementing follow-up procedures to nurture leads and convert them into active customers. 3. Manage the end-to-end customer onboarding process, ensuring a seamless transition from sales to product utilization. 4. Maintain detailed records of all sales activities, customer feedback, queries, and interactions using CRM tools for accurate and up-to-date information. 5. Report customer feedback, suggestions, and market insights for continuous improvement. What we’re looking for 1. Experience: You have prior experience of 6 months to 2 Years (internship or full-time) in sales or business development. 2. Exceptional Communicator: You possess excellent communication and presentation skills, with the confidence to clearly and effectively demonstrate products to potential customers. 3. Strong Interpersonal Skills: You are a natural relationship-builder, capable of managing interactions with empathy and professionalism. 4. Goal-Oriented: You are driven by targets and motivated by the challenge of converting leads into successful customers. 5. Must be fluent in Hindi. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Application Question(s): This role is a work-from-office position based in Hyderabad. Are you okay with relocating? What all languages you're fluent in? What motivates you to pursue the Inside Sales Associate position at Swipe, especially since this role involves calling 80-100 business owners daily who have already signed up on the platform? What's your current CTC Work Location: In person
Who we are: Swipe is a simple invoicing and payments app trusted by 15L+ SMEs in India, which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods. Job Summary: As an Inside Sales Associate at Swipe, you will be the voice of our company. You are the first point of contact for potential customers, responsible for demonstrating the value of our product and driving our growth engine. You will be instrumental in converting leads into loyal users, managing the entire initial customer journey from first call to successful onboarding. What you will do: 1. Conduct engaging online product demos via platforms like Google Meet/Zoom, tailoring presentations to meet specific customer needs and address queries effectively. 2. Initiate inbound calls to identify potential customers from leads, implementing follow-up procedures to nurture leads and convert them into active customers. 3. Manage the end-to-end customer onboarding process, ensuring a seamless transition from sales to product utilization. 4. Maintain detailed records of all sales activities, customer feedback, queries, and interactions using CRM tools for accurate and up-to-date information. 5. Report customer feedback, suggestions, and market insights for continuous improvement. What we’re looking for 1. Experience: You have prior experience of 6 months to 2 Years (internship or full-time) in sales or business development. 2. Exceptional Communicator: You possess excellent communication and presentation skills, with the confidence to clearly and effectively demonstrate products to potential customers. 3. Strong Interpersonal Skills: You are a natural relationship-builder, capable of managing interactions with empathy and professionalism. 4. Goal-Oriented: You are driven by targets and motivated by the challenge of converting leads into successful customers. 5. Must be fluent in Hindi. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Application Question(s): This role is a work-from-office position based in Hyderabad. Are you okay with relocating? What all languages you're fluent in? What motivates you to pursue the Inside Sales Associate position at Swipe, especially since this role involves calling 80-100 business owners daily who have already signed up on the platform? What's your current CTC Work Location: In person
Who we are: Swipe is a simple invoicing and payments app trusted by 15L+ SMEs in India, which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods. Job Summary: As an Inside Sales Associate at Swipe, you will be the voice of our company. You are the first point of contact for potential customers, responsible for demonstrating the value of our product and driving our growth engine. You will be instrumental in converting leads into loyal users, managing the entire initial customer journey from first call to successful onboarding. What you will do: 1. Conduct engaging online product demos via platforms like Google Meet/Zoom, tailoring presentations to meet specific customer needs and address queries effectively. 2. Initiate inbound calls to identify potential customers from leads, implementing follow-up procedures to nurture leads and convert them into active customers. 3. Manage the end-to-end customer onboarding process, ensuring a seamless transition from sales to product utilization. 4. Maintain detailed records of all sales activities, customer feedback, queries, and interactions using CRM tools for accurate and up-to-date information. 5. Report customer feedback, suggestions, and market insights for continuous improvement. What were looking for 1. Experience: You have prior experience of 6 months to 2 Years (internship or full-time) in sales or business development. 2. Exceptional Communicator: You possess excellent communication and presentation skills, with the confidence to clearly and effectively demonstrate products to potential customers. 3. Strong Interpersonal Skills: You are a natural relationship-builder, capable of managing interactions with empathy and professionalism. 4. Goal-Oriented: You are driven by targets and motivated by the challenge of converting leads into successful customers. 5. Must be fluent in Hindi. Location - Swipe View Park, Gachibowli, Hyderabad
Who we are: Swipe is a simple invoicing and payments app trusted by 20L+ SMEs in India, which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods. What you will do: Provide exceptional customer support through our chat support intercom, and on calls. Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience. Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently. Collaborate with the technical team to escalate and resolve complex customer issues. Identify recurring queries and trends in customer inquiries to improve product usability and customer experience. Develop and maintain strong customer relationships, providing ongoing support and understanding customer needs. Collaborate closely with the sales and product teams to offer valuable insights derived from customer interactions. Maintain accurate records of customer interactions, feedback, and resolutions using CRM tools for continuous improvement. Provide insights into customer preferences and market trends to inform marketing initiatives. What we’re looking for: An internship or full-time experience in customer success or a related field is preferred. Must be fluent in Hindi Excellent communication skills with a customer-centric approach. You are customer-obsessed and genuinely care for customers. Strong problem-solving abilities and the ability to remain calm under pressure. A team player with a willingness to collaborate across departments. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Application Question(s): This role is a work-from-office position based in Hyderabad. Are you okay with relocating? What all languages you're fluent in? What's your current CTC Work Location: In person
Who we are: Swipe is a simple invoicing and payments app trusted by 20L+ SMEs in India, which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods. What you will do: Provide exceptional customer support through our chat support intercom, and on calls. Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience. Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently. Collaborate with the technical team to escalate and resolve complex customer issues. Identify recurring queries and trends in customer inquiries to improve product usability and customer experience. Develop and maintain strong customer relationships, providing ongoing support and understanding customer needs. Collaborate closely with the sales and product teams to offer valuable insights derived from customer interactions. Maintain accurate records of customer interactions, feedback, and resolutions using CRM tools for continuous improvement. Provide insights into customer preferences and market trends to inform marketing initiatives. What we’re looking for: An internship or full-time experience in customer success or a related field is preferred. Must be fluent in Hindi Excellent communication skills with a customer-centric approach. You are customer-obsessed and genuinely care for customers. Strong problem-solving abilities and the ability to remain calm under pressure. A team player with a willingness to collaborate across departments. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Application Question(s): This role is a work-from-office position based in Hyderabad. Are you okay with relocating? What all languages you're fluent in? What's your current CTC Work Location: In person