Customer Success Associate

As a Customer Support Specialist at our company, you will utilize your communication skills and problem-solving ability to provide exceptional service to our global user base. You will have the opportunity to collaborate with our co-founders and product specialists to ensure our product meets the needs of our customers. Key Responsibilities: - Answer challenging product queries from highly qualified customers via chat, email, and phone. - Conduct remote web sessions to troubleshoot technical issues at customers" end. - Work closely with product specialists to develop creative solutions for customer business problems. - Follow up with customers to verify issue resolution and satisfaction. - Test the product and report any malfunctions. - Maintain composure and perform effectively under pressure. Qualifications Required: - Bachelor's degree in Computer Science, Engineering, or a related field. - Fluent communication skills in English. - Strong comprehension skills with the ability to interpret implicit information. - Willingness to work in shifts. - Positive attitude and empathy towards customers. - Detail-oriented, systematic, and meticulous approach to work. - Possession of extrasensory perception (ESP) for understanding customer needs would be a bonus.,