Customer Success Associate

Company Description

SUCI GLOBAL provides numerous attractive job offers directly with our customer companies. We leverage our best contacts from medium-sized companies to global corporations to provide exciting employment opportunities for our applicants. Benefit from our vast network and dive into a dynamic work environment.

Job Title: Customer Success Associate (Troubleshooting)

Location: Gurgaon

Employment Type: Full-Time

Experience Level: 06–3 Years

About the Role

Technical Support Executive

• Provide technical assistance and support to customers or internal users via phone, email, or chat.
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• Diagnose and troubleshoot hardware, software, and network-related issues.
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• Install, configure, and maintain computer systems and applications.
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• Guide users through step-by-step solutions in a clear and professional manner.
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• Escalate unresolved issues to higher-level support or development teams when necessary.
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• Maintain accurate records of issues and solutions in the ticketing system.
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• Test and evaluate new technologies or software updates as required.
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• Ensure timely follow-ups to achieve customer satisfaction and issue resolution.
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• Collaborate with cross-functional teams to improve product performance and user experience.