Customer Success Associate

TalkingLands is developing an End-to-End proptech platform that leverages spatial intelligence and AI-powered analytics to redefine how people interact with real estate. Our mission is to empower users with the data and tools they need to make more informed decisions. We are a dynamic, agile startup seeking talented individuals to help us build the future of PropTech.

We are seeking a versatile and client-focused Customer Success Associate to be the central point of contact for our business clients. You will own the client experience, responsible for everything from initial onboarding and day-to-day support to strategic account management. This is a critical hybrid role where you will ensure clients are successful, satisfied, and positioned for long-term partnership.

• Client Onboarding & Enablement: Lead the client onboarding process from initial setup to full activation. Guide clients through the platform's features and ensure all necessary documentation and sales formalities are completed for a smooth start.
• Frontline Support & Issue Resolution: Serve as the primary point of contact for all inbound client inquiries. Efficiently manage and resolve support requests related to platform usage, account management, and billing, providing clear guidance to help clients use the product effectively.
• Account Management & Relationship Building: Act as the dedicated Account Manager for key clients. Build and nurture strong, long-term relationships, understand their business objectives, and ensure they are achieving maximum value from our platform.
• Internal Coordination & Client Advocacy: Liaise with internal teams, including product and engineering, to facilitate the resolution of complex issues. Relay client feedback and new feature requests to help shape the product roadmap.

• Experience: 1-3 years of experience in a client-facing role such as customer success, account management, or client services, preferably within a SaaS or technology company.
• Exceptional Communicator: You have outstanding verbal and written communication skills and can confidently present and explain complex concepts to a range of business stakeholders.
• High Emotional Intelligence: You are empathetic, patient, and skilled at building rapport and trust with professional clients.
• Business-Oriented Problem-Solver: You possess strong analytical skills with a focus on understanding a client's business challenges and providing effective solutions using our platform.
• Platform Fluency: You are comfortable mastering new software platforms quickly and can confidently guide clients through all features and functionalities.
• Proactive & Goal-Oriented: You are a self-starter with a proactive mindset, driven to ensure client retention and contribute to their long-term success.
• Hands-on experience with customer support and CRM platforms (e.g., Zoho Desk, Salesforce).

• A competitive salary and benefits package.
• The opportunity to be a foundational member of a pioneering company in the Indian PropTech space.
• A collaborative and dynamic work environment where your contributions directly impact client retention and company growth.
• Significant opportunities for professional growth and development.