Customer Success Associate

Job Description:

Role: Customer Success Associate (Job + PGDM Program)

Location: Remote

Salary: ₹4 LPA-6 LPA (Including PF and PGDM monthly fees of INR 6,666)

Eligibility Criteria:

• This role is only for graduates, post graduate candidates shouldn't apply

• You should have exceptional spoken and written English communication

• You will be doing PGDM along with this job role, this is mandatory and non negotiable

About the Job:

We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate at Springworks will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial connections, you will strive to find the products that best fit each client's individual needs.

Key Responsibilities:

• Develop and maintain strong relationships with key clients.
• Act as the primary point of contact for assigned accounts, addressing issues or concerns and providing timely, effective solutions.
• Collaborate with sales, marketing, and product teams to develop account strategies that drive revenue growth and customer retention.
• Understand the client's business and industry to identify opportunities for growth.
• Ensure the timely resolution of client concerns and issues.
• Attend industry events, conferences, and networking opportunities to build relationships and promote our products and services.
  

Requirements:

• Graduates with interest and knowledge in key customer success/account management duties.
• Proven knowledge in customer-facing account management in a B2B environment.
• Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Experience in upselling, cross-selling, and renewals.
• Strong communication, negotiation, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office and CRM software like Zoho.

Benefits:

• Remote work setup: ₹15,000 for furniture and headphones, plus an annual addition of ₹2,500.
• Health scheme that covers physical, mental, and social well-being.
• Learning and growth opportunities through e-learning and additional courses.
• 30 annual paid leave days to relax and recharge.
• Company outings and celebrations to bond and have fun.
• Workation reimbursements to support working while traveling.
• Freedom and flexibility of asynchronous communication.

Please feel free to share your resume at ashu@skillveda.ai