Customer Success Associate

Job Description & Role Specification

Job Location: Madurai
Shift: Evening Shift
Week Off: Fixed
Experience: 0 - 2 years

Responsibilities:

• Client Onboarding: Guide new customers through the onboarding process, ensuring they are set up for success.
• Customer Support: Serve as the first point of contact for customer inquiries via email. Troubleshoot issues, provide guidance, and escalate to technical teams as needed.
• Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their ongoing satisfaction with our services.
• Product Training: Provide clients with training and best practices on maximizing the use of Profit.co.
• Feedback Collection: Gather and communicate customer feedback to product and engineering teams to influence future product development.
• Churn Prevention: Proactively reach out to customers to ensure they get the most value from the product and help resolve any potential issues.
• Cross-Functional Collaboration: Work with sales, marketing, and product teams to ensure customer success is a team effort.
• Upsell Opportunities: Identify opportunities to upsell or cross-sell additional services that would benefit the customer.

Qualifications:

• Master degree in Business, Marketing, Communications, or a related field
• Freshers with strong communication skills are also encouraged to apply.
• 1-2 years of experience in a customer-facing role, preferably in Customer Support, Customer Success, Account Management, or Sales.

Desired Skills:

• Strong verbal and written communication skills.
• Ability to manage multiple client accounts and handle multiple tasks simultaneously.
• Empathy and the ability to understand and address client needs effectively.
• Familiarity with CRM tools and support systems like JIRA, Salesforce, or similar platforms.
• An interest in learning about strategy execution methodologies, implementing employee performance reviews and helping businesses achieve their goals.

Job Types: Full-time, Permanent

Pay: From ₹200,000.00 per year

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• total work: 1 year (Required)

Work Location: In person