Customer Success Associate

Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to

support BHIVEs Customer Success team. This is an excellent opportunity for a fresh graduate to gain

hands-on experience in client relationship management, customer engagement, and retention

strategies while contributing to our mission of delivering exceptional customer experiences.

Key Responsibilities:

Client Onboarding & Engagement

* Assist in onboarding new clients, ensuring a seamless transition and setup process.

* Conduct regular check-ins with clients to understand their needs and provide proactive

support.

* Help resolve client issues promptly, ensuring a high level of satisfaction.

Relationship Management

* Build and maintain strong relationships with clients by providing personalized service and

solutions.

* Support the creation of engagement strategies to enhance client retention and loyalty.

* Gather and analyze client feedback to identify areas for improvement.

Customer Success Support

* Collaborate with the sales and operations teams to address client concerns and enhance

service delivery.

* Maintain accurate records of client interactions and updates in the CRM system.

* Assist in preparing client success reports and presentations.

Upselling & Cross-Selling

* Identify opportunities for upselling and cross-selling BHIVE’s products and services.

* Communicate value propositions effectively to meet client requirements.

Market Research & Insights

* Conduct research to understand client industries, challenges, and trends.

* Provide actionable insights to the team to improve the customer experienceRole & responsibilities

Preferred candidate profile