Customer Success Associate

Position:

Location:

Working Days:

Work Timings:

Salary:

Experience Required:

Client:

excellent communication skills

Roles and Responsibilities:

• Assist users by addressing their queries and concerns via phone, email, and live chat.
• Help customers navigate the platform and understand how to use its features effectively.
• Identify and communicate potential roadblocks customers may face while using the platform.
• Collaborate with internal teams including product, tech, and account managers to troubleshoot and escalate issues.
• Provide quick, accurate, and empathetic responses to customer questions and concerns.
• Maintain professionalism, flexibility, and a customer-first attitude while managing daily queries.
• Share suggestions and feedback from customers internally to improve product experience.

Requirements:

• Must have completed

  graduation from a full-time program

  .
• Minimum

  0.5 years of experience

  in any customer-facing role (internships included).
• Strong

  verbal and written English communication

  skills.
• Detail-oriented, self-motivated, and able to work independently as well as within a team.