Customer Success Associate

Job description

The most ambitious businesses operate differently. They move across borders and currencies, and they integrate traditional finance with digital assets. This demands a different kind of financial infrastructure.

Neoflow is a fully licensed financial services institution providing multi-currency banking and payments to businesses operating across fiat and digital currencies. With offices in Limassol and Dubai, we're trusted by forward-thinking companies globally that need financial partners with the sophistication to match their ambition.

About the Role

As a Customer Success Associate at Neoflow, you will support our clients through onboarding, account management, and ongoing relationship building. Working alongside an experienced team, you'll help businesses navigate multi-currency banking, payments, and digital asset services while ensuring they get maximum value from our products.

What You'll Do:

Support Client Operations

- Guide new clients through onboarding and platform setup across banking, payments, and crypto services

- Respond to client inquiries about account functionality, transactions, and platform features

- Work with internal teams to resolve issues and ensure a smooth client experience across multiple currencies and jurisdictions

Drive Client Success

- Monitor client activity and proactively identify opportunities to help them use our platform more effectively

- Partner with Sales, Product, and Operations teams to understand client needs and improve service delivery

Improve Client Experience

- Gather client feedback on platform features, pain points, and desired improvements

- Create and maintain support documentation that helps clients understand complex banking and payment features

- Track support metrics and identify patterns to improve our service quality

Scale Support Operations

- Maintain detailed records of client interactions and issues in our CRM

- Contribute to building processes and resources that help us serve clients efficiently as we grow

Who You Are:

Customer Support Experience - 1-3 years in customer success, account management, or client support, ideally in fintech, SaaS/Tech or financial services

Problem Solver - You understand how to troubleshoot issues, communicate solutions clearly, and know when to escalate complex problems

Detail-Oriented - Methodical and organised with excellent follow-through on client requests and issues

Strong Communicator - Excellent written and verbal English with the ability to explain complex financial concepts to clients clearly

Bonus: Experience with banking platforms, payment systems, or crypto/digital asset products; familiarity with multi-currency operations or working with international clients

What We Offer:

💰 Competitive compensation package with performance bonuses

🏠 Remote work options with flexible hours

📍 Opportunity to work with a licensed financial services institution operating globally

🧠 Professional development and learning opportunities

🌍 Work with international teams and clients across multiple time zones

🚀 Career growth opportunities as we expand our geographical reach

Ready to Help Businesses Succeed?

This is your opportunity to support clients at a fully licensed financial services institution operating across fiat and digital currencies. You'll work alongside a team with deep financial services experience, helping modern, globally-minded businesses manage their financial operations.

Send your CV and a brief note about your customer success experience.

Neoflow is an equal opportunity employer. We welcome applications from all qualified candidates irrespective of age, sex, disability, sexual orientation, race, religion, or belief.