Customer Success Associate

Job Title: Telesales Executive – Insurance   Location: Pune Work Mode: Work from Office Nature of Account: Domestic Department: Insurance (Health, Motor & Life) Shift: Rotational Shift (Day shift for females up to 8 PM; Rotational for males) Working Days: 6 days/week Position Overview: We are looking for enthusiastic and customer-centric individuals to join our growing Customer Success team. As a Customer Success Associate, you will play a key role in advising and guiding customers towards the most suitable insurance products, including Health, Motor, and Life insurance. This is a great opportunity for both freshers and experienced professionals with a passion for customer engagement and a knack for sales. Key Responsibilities: ·       Make outbound calls to interested leads and guide them through appropriate insurance solutions. ·       Build a deep understanding of customer requirements and match them with relevant insurance products. ·       Maintain high levels of customer satisfaction and handle customer concerns with professionalism. ·       Meet and exceed daily/weekly/monthly performance targets. ·       Maintain accurate records of customer interactions and follow-ups in internal systems. ·       Stay up to date on insurance products, features, and market updates. Eligibility Criteria: ·       Education: Graduate in any discipline. ·       Experience: Open to both freshers and experienced candidates. Preferred: Experience in insurance and a flair for sales is a plus. ·       Languages Required: Fluent in English and Hindi. ·       Communication Skills: o  Excellent verbal and written communication in both languages. o  Must be free from MTI (Mother Tongue Influence) and RTI (Regional Tone Influence). o  Strong grammar and pronunciation skills are a must. Salary: ·       Freshers: Up to ₹25,000 CTC ·       Experienced Candidates: Up to ₹40,000 CTC (Based on last drawn salary)