Job description The most ambitious businesses operate differently. They move across borders and currencies, and they integrate traditional finance with digital assets. This demands a different kind of financial infrastructure. Neoflow is a fully licensed financial services institution providing multi-currency banking and payments to businesses operating across fiat and digital currencies. With offices in Limassol and Dubai, we're trusted by forward-thinking companies globally that need financial partners with the sophistication to match their ambition. About the Role As a Customer Success Associate at Neoflow, you will support our clients through onboarding, account management, and ongoing relationship building. Working alongside an experienced team, you'll help businesses navigate multi-currency banking, payments, and digital asset services while ensuring they get maximum value from our products. What You'll Do: Support Client Operations - Guide new clients through onboarding and platform setup across banking, payments, and crypto services - Respond to client inquiries about account functionality, transactions, and platform features - Work with internal teams to resolve issues and ensure a smooth client experience across multiple currencies and jurisdictions Drive Client Success - Monitor client activity and proactively identify opportunities to help them use our platform more effectively - Partner with Sales, Product, and Operations teams to understand client needs and improve service delivery Improve Client Experience - Gather client feedback on platform features, pain points, and desired improvements - Create and maintain support documentation that helps clients understand complex banking and payment features - Track support metrics and identify patterns to improve our service quality Scale Support Operations - Maintain detailed records of client interactions and issues in our CRM - Contribute to building processes and resources that help us serve clients efficiently as we grow Who You Are: Customer Support Experience - 1-3 years in customer success, account management, or client support, ideally in fintech, SaaS/Tech or financial services Problem Solver - You understand how to troubleshoot issues, communicate solutions clearly, and know when to escalate complex problems Detail-Oriented - Methodical and organised with excellent follow-through on client requests and issues Strong Communicator - Excellent written and verbal English with the ability to explain complex financial concepts to clients clearly Bonus: Experience with banking platforms, payment systems, or crypto/digital asset products; familiarity with multi-currency operations or working with international clients What We Offer: 💰 Competitive compensation package with performance bonuses 🏠 Remote work options with flexible hours 📍 Opportunity to work with a licensed financial services institution operating globally 🧠 Professional development and learning opportunities 🌍 Work with international teams and clients across multiple time zones 🚀 Career growth opportunities as we expand our geographical reach Ready to Help Businesses Succeed? This is your opportunity to support clients at a fully licensed financial services institution operating across fiat and digital currencies. You'll work alongside a team with deep financial services experience, helping modern, globally-minded businesses manage their financial operations. Send your CV and a brief note about your customer success experience. Neoflow is an equal opportunity employer. We welcome applications from all qualified candidates irrespective of age, sex, disability, sexual orientation, race, religion, or belief.
Job description The most ambitious businesses operate differently. They move across borders and currencies, and they integrate traditional finance with digital assets. This demands a different kind of financial infrastructure. Neoflow is a fully licensed financial services institution providing multi-currency banking and payments to businesses operating across fiat and digital currencies. With offices in Limassol and Dubai, we're trusted by forward-thinking companies globally that need financial partners with the sophistication to match their ambition. About the Role As Full Stack Developer at Neoflow, you will build and maintain the platform that enables our multi-jurisdictional operations across traditional finance and digital assets. Working alongside an experienced team, you'll develop features at the intersection of banking, payments, and crypto that maintain the highest standards while enabling our continued expansion. What You'll Do: Build Product Infrastructure - Design and develop features for multi-currency banking, payments, and crypto services - Build scalable systems that work across multiple jurisdictions and regulatory frameworks - Write clean, maintainable code that handles complex financial operations and high transaction volumes Develop Core Platform Features - Build APIs and integrations with payment schemes and blockchain infrastructure - Develop user interfaces for client dashboards, transaction management, and account operations - Work on both frontend and backend systems to deliver complete features from database to user interface Ensure Platform Quality - Write tests and conduct code reviews to maintain high code quality standards - Debug and resolve technical issues across the stack - Monitor application performance and optimize for speed and reliability Collaborate Across Teams - Work with Product, Design, and Operations teams to understand requirements and deliver solutions - Participate in technical planning and architecture discussions - Share knowledge and contribute to building engineering best practices Who You Are: Engineering Experience - 3-5 years as a full-stack developer with experience building web applications Technical Skills - Strong proficiency in modern web technologies (React, Node.js, Python, or similar frameworks); experience with databases, APIs, and cloud infrastructure Problem Solver - You understand how to break down complex problems, write clean code, and deliver working solutions Detail-Oriented - You write tests, handle edge cases, and think through the implications of your code Strong Communicator - Good English communication skills with the ability to explain technical concepts clearly Collaborative Team Player - Experience working with cross-functional teams including Product, Design, and Operations Bonus: Experience with fintech, payments, or financial services applications; familiarity with APIs, payment processing, or crypto/blockchain technologies; experience with regulatory compliance requirements in code What We Offer: 💰 Competitive compensation package with performance bonuses 🏠 Remote work options with flexible hours 📍 Opportunity to work with a licensed financial institution operating globally 🧠 Professional development and learning opportunities in fintech 🌍 Work with international teams across multiple time zones 🚀 Career growth opportunities as we scale our engineering team Ready to Build Financial Infrastructure? This is your opportunity to develop systems for a fully licensed financial services institution operating across fiat and digital currencies. You'll work alongside a team with deep financial services experience, building sophisticated infrastructure for modern, global businesses. Send your CV and a brief note about your technical experience Neoflow is an equal opportunity employer. We welcome applications from all qualified candidates irrespective of age, sex, disability, sexual orientation, race, religion, or belief.