Customer Success Associate

Job Description

Customer Success Associate About Innvendt: Innvendts vision is to digitize the electrical stack. We achieve this by infusing existing electrical infrastructure with intelligence by using sensors and software. The core value proposition we deliver to our customers is to eliminate operational risk arising out of electrical infrastructure with real-time monitoring and workflow digitization. Innvendt is currently working with Global Fortune 500 & Forbes 2000 companies in Oil & Gas, Minerals, Energy, Pharma & Telecom About the role: You will be the champion of integrating value provided by our products into customer’s actual needs. Right from onboarding the customer onto the platform to creating use case write-ups that help them champion our product scale up within the organisation, will be your bread and butter. Website: https://innvendt.com In this role, you will: Onboard customers and increase engagement with our products. Facilitate training webinars and customer training sessions. Design, develop and deliver interactive product training in a variety of formats including video, e-learning, and virtual sessions for our customers. Work with cross-functional leaders and to deliver outcomes for our customers. Gather, analyse, and organise technical information from subject matter experts and product owners. Translate customer needs into technical/feature specifications for the hardware and software teams www.innvendt.com Identify and generate use-case write ups for customers based on the data acquired from their sites and help create a case to their management to scale up the product across the organization Minimum requirements for the role: A solid understanding of Electrical Infrastructure in Industrial settings with the ability to quickly learn new technologies. 3-4 years of experience in any large manufacturing industry as an Electrical maintenance, Earth pit Monitoring / Log Out and Tag Out (LOTO) and technical support will be an added advantage. Excellent written and oral communication skills with the ability to explain technical concepts using simple language. At least 1-2 years of experience creating use-case and learning materials and facilitating training in a technical/SaaS environment. A history of working cross-functionally on technical projects Educational Qualification MBA / PGDM (Marketing)/BBA/B tech *** Interested candidates can send the resumes to madan@innvendt.com or hr@innvendt.com *** Please share Your Resume with Mr. Madan Mohan C on - +91-9701531767 (WhatsApp) www.innvendt.com